Customer Service Representative - Broussard, United States - Weatherford

Weatherford Broussard, United States

3 weeks ago

Description

Overview

Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets.

Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.

We are focused on technology development, digital solutions, and defining our footprint in the new energy space.

Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition.

Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets.

We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, word-class team.

When you join Weatherford, you instantly feel connected to something bigger – a community that is grounded by our core values and driven to create innovative solutions for our customers.

We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.

Weatherford offers competitive compensation, a comprehensive benefits program and provides you a challenging and enriching career path, with a healthy balance of structure and flexibility to chart your own course.

We are focused on providing a challenging and enriching career path with a healthy balance of structure and flexibility to chart your own course.

We are an innovative, global company with wide-ranging opportunities that include career-enhancing talent rotations.

Our structured career paths will ensure that you know what it takes to build your ideal career at Weatherford when you join our Company.

We also offer a comprehensive benefits program, including health insurance coverage, income protection plans, a 401(k) savings plan, Company paid holidays, and paid time off for vacation.

Weatherford is an Equal Opportunity Employer.

Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Responsibilities

Has responsibility for responding to routine inquiries from internal and external customers regarding products and services.

Processes routine to moderately complex transactions on-line, researches and resolves routine to moderately complex problems and inquiries and refers difficult problems to more senior representatives.

Cross-sell or refer products, account maintenance, report generation, and project work.

Fill out contract, quotation and shipping forms.

Assist with sales of new or additional services.

Arrange for and coordinate transportation of product to customer as required.

Assist customers with complaints concerning billing, referring complaints of product / service failures (Non-Conformance Reports) to designated departments for investigation.

Contact customers via phone or in person and receive orders for products.

Determine charges for product requested.

Collect deposits or C.O.D. payments, prepare change of address records, and issue change orders.

Purchase (within limits) materials in support of orders.

Continuously expedite and report on Work Order status.

Maintain and update customer list, price list, etc.

Filing and general support of position

Know and understand Weatherford Quality Policy and comply with all requirements of the Quality Systems Manual, Operating and Technical Procedures and Workplace Instructions.

Must understand and comply with all safety rules and company policies of Weatherford.

Work assignments carried out to the highest quality level.

Perform various other duties and activities as assigned by supervisor within the physical constraints of the job including working in the shop with the equipment- equipment inventory- and loading equipment by operating a crane.

General Dispatch Duties:
Answer the phones for all incoming calls from the main line

Answer and monitor the front lobby and gate, asking for all proper PPE

Ensuring the guest/visitors are signing in as they enter our facility

Run and log new guest/visitors through Weatherford orientation

Receive in JDE anything with a purchase order that is delivered to our facility. Example parts / tools and notify who it belongs to.

Uploading documents into WCC (MPI, Load Test, Data Books, Calibration Sheets and Mics Doc)

Create Work Orders for all JDE assets needing maintenance / quarantine

Be able to multitask and work as a team player emphasis on multitasking

Creating Delivery Ticket numbers for Weatherford Bucking in Fourchon based off quote sent from Harvey

Inventory for JDE assets:
Managing transfers in and out of branch plants including International Request from other Countries

Place and confirm All Inspection reports and Open Workorders with assets on delivery tickets for tools shipping offshore

Scanning signed delivery tickets into WCC for billing department

Take photos of all assets leaving and returning from offshore

Return assets from delivery tickets for tools returning from offshore

Create demand and Open Sequence on any Items needing to be ordered/transferred within Weatherford or from the Hub for MPD Customers per Request.

Keeping track of When the "Demand" comes in and letting the correct personnel know once they are in. Also letting Mike Comeaux know so he can put it into a location.

Working with Trudie/ Janay once we receive direct sale orders to have them staged/pulled and shipped to customer and obtain signature for billing purposes

Shipping and Receiving:
Schedule trucking through Weatherford OTM if cost absorbed by the branch plant

Schedule trucking through Customer preferred trucking company as per contract

Create MRF for baskets – Verify MPI and load test

Schedule all FedEx required shipments if required

Load trucks for tools shipping offshore along with completing the Dropped Objects checklist.

Unload trucks with tools / equipment returning.

Responsible for emptying basket and keeping track of Third-party Rentals and Direct billed equipment, returning them back to vendor when they return from Offshore.

Work in WELLS or FLEC Shorebase for tools needing to ship offshore and enter weights / dims into their system

Initiate Incoming Goods Checklist for all assets being transferred to our branch plant

Help with local delivers and pickups as needed

Personnel and Weatherford Vehicles:
Run names through Krystal and HR Connect for personnel needed as per Rig System Supervisors

Call and schedule Field Specialist to be dispatched offshore.

Place Field Specialist on Service Tickets and Delivery Tickets as per Customer codes in JDE

Fill out all required Authorization forms and Customs per customer for fly out personnel

Contact Field Specialist for any forms and documentation needed per Customer/Rig

Pull Weatherford Trucking for all personnel needed transportation and document vehicle movement

Purchase Orders:
Request Quotes for services needing a purchase order

Create OQ for PO's needed on all in-house inspections, repairs, calibrations, machining, and service

Receive in PO number once the work has been completed

Manage Open POs on a weekly basis from the Open PO Report

Collect monthly Invoices from TPR rentals and have PO number revised to match rentals

Job Trackers:
Create Job Tracker from Tool List generated by Rig System Supervisor

Create Build Sheet in My Advisor from Job Tracker and Tool List

Run assets for tools on the Job Tracker as per our customer requirements (Inspection reports, Load Test, Major Survey's, and Data Books with MTR's)

Schedule Inspections, if necessary, for assets needing MPI

Schedule TPI Monitor / Inspectors as needed per Customer requirements

Pull Tool List, Job Tracker, Data Books, and Inspection reports for TPI Monitor

Qualifications

Proficient computer knowledge, Excel a must.
Proficient verbal communication skills
Preferred 3-5 years of dispatcher experience with demonstrated competencies.
Preferred Oil and Gas Industry experience
General knowledge of Oil and Gas Industry products to be sold and purchased
Must have basic reading, writing and math skills
Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedules form
Should be able to work and interact with all levels of personnel
Product and People Logistics experience
Shipping Receiving experience
Inventory Regulation- Import/ Export experience
High School Diploma
Valid Drivers license

Job Locations US-LA-BROUSSARD

ID
Category OPERATIONS

Position Type Regular Full-Time

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