Experience Specialist - Moline, United States - UnityPoint Health

UnityPoint Health
UnityPoint Health
Verified Company
Moline, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Overview:

UnityPoint Health

Experience Specialist/Receptionist

Moline, IL

Family Medicine Clinic

40 hours/week

As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position.

Responsibilities:


RESPONSIBILITIES:


  • Greets patients and visitors and obtains accurate information and signatures for office records
  • Obtain signatures on all forms pertinent to the patient's current visit from the patient or family member who has authority to sign on behalf of the patient.
  • Photocopy & scan insurance cards and driver's licenses.
  • Adhere to all confidentiality policies and procedures.
  • Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.
  • Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested.
  • Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.
  • Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations.
  • Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM. Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
  • Open and / or closes the clinic following specific guidelines of the individual clinic.
  • Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.
  • Perform functions other than described due to extenuating circumstances.
  • Other duties as assigned.

Qualifications:

QUALIFICATIONS:


Education:


  • High School Degree or Vocational School Graduate

Experience:


  • Previous medical office experience preferred
  • Strong customer service skills
  • Excellent computer skills and abilities
  • Strong personable skills to interact with physicians, health care team members, patients and support systems
  • Effective communication skills
  • Proficient in Microsoft Office
  • Customer and patient focused
  • Medical terminology/background a plus

Why UnityPoint Health?
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Commitment to our Team - For the second consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
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Culture - At UnityPoint Health,
you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
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Benefits - Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.
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Diversity, Equity
and Inclusion Commitment
  • We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.

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Development
  • We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
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Community Involvement
  • Be an essential part of our core purpose—to improve the health of the people and communities we serve.
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