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Berwyn

    Team Lead - Berwyn, United States - Capstone Search Group Inc

    Capstone Search Group Inc
    Capstone Search Group Inc Berwyn, United States

    3 weeks ago

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    Description

    About the Role

    This large national insurance broker is seeking a qualified individual to help lead their service center operation for their Employee Benefits division. The ideal candidate will have previous agency-side experience, be a strong technical expert in coverages and systems, and possess previous or current management experience at a high level.

    Duties & Responsibilities

    • Direct and monitor the customer experience for the employee benefits department in accordance with goals and objectives of the profit center and established policies and procedures
    • Recruit, develop, and retain top talent
    • Identify areas of opportunities and develop strategies for improvement within the department
    • Work directly with leadership team to develop and implement a learning program for new teammates with a focus on profit center processes, workflows, and customer experience as well as technical insurance knowledge and carrier products
    • Maintain strong relationships with carrier partners to provide a benefit to the profit center, as it relates to optimizing products and services
    • Effectively communicate new opportunities, trends, and industry information to all members of the team
    • Responsible for daily customer experience with enrollment, claims issues, policy and coverage questions, and more

    Skills & Experience

    • 7-10 years of progressive experience in the insurance industry with group employee benefit program experience specifically
    • Previous management or leadership experience strongly preferred
    • Experience working with small groups strongly preferred
    • State insurance license required
    • Proficient in profit center computer programs, as well as Microsoft Office Suite, and insurance company proprietary software

    Compensation, Benefits, & Perks

    $120-125,000 + bonus + full benefits package + hybrid work schedule



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