Gaming Agent - Maricopa, United States - Ak-Chin Indian Community

Ak-Chin Indian Community

Verified Company

Maricopa, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Salary
- $ $27.55 Hourly
Location

AZ 85139, AZ
Job Type
FTNonExempt
Job Number

Department

Tribal Gaming Agency
Opening Date
04/30/2024
Closing Date
5/23/2024 11:59 PM Arizona
Summary:

Under general supervision, monitors Casino activities to ensure compliance with all Federal, State, and Community gaming laws and regulations.

Minimum Qualifications:

Experience equivalent to one-year full time investigation, regulatory, or closely related work.

Must be able to obtain a valid gaming license/certification from the State of Arizona Department of Gaming and/or the Ak-Chin Indian Community Agency prior to beginning work.

Must possess a valid Arizona Driver's License and be able to meet the Community's insurance carrier requirements.

Applicants must be able to perform their job duties within an environment of a large amount of second hand tobacco smoke.

Other requirements include the ability to perform basic physical duties after having to stand and walk for a prolonged period of time.

Applicant must also be willing to adjust to a flexible work schedule and working conditions.

Examples of Duties:

Monitors casino floor, observing customers and employees to ensure compliance with the Compact, Gaming Code, Gaming Commission Regulations, and approved Casino internal controls; Writes incident reports of any violations.
Monitors customers and employees to ensure no cheating or illegal gaming devices are allowed; counsels and/or writes up employees for procedural violations.
Monitors money transfers; observes cash drop procedures.
Controls keys to secured areas; monitors use of keys for EPROM chips, observes EPROM chip changes and prepares appropriate documents for the changes; checks log of key control board to ensure keys are all accounted for; monitors log sheet for key usage.
Monitors customer behavior.
Monitors surveillance activities to ensure compliance with established policies/procedures; conduct investigations of patron disputes, possible violations of policy/procedure, and/or violation of Compact provisions
Verifies jackpots; assists patrons and answers general questions regarding gaming regulations, policies, and procedures.
Escorts State Gaming Agency personnel when inspections occur.
Performs other duties as they relate to the job.

Other Requirements:

Knowledge of Federal, State and Tribal gaming regulations.
Knowledge of the Ak-Chin Indian Community Gaming Compact.
Knowledge of Casino internal controls and operational procedures.
Knowledge of documentation/record keeping principles and practices.
Knowledge of monitoring techniques for possible illegal gaming practices and devices.
Knowledge of surveillance equipment and its usage.
Knowledge of public relations/customer service practices and procedures.
Knowledge of general security practices and procedures.
Skill in written and oral communication necessary for documentation, reporting incidents, explanation of practices, policies and procedures to upper management, customers, employees and regulatory agencies.
Skill in establishing and maintaining effective working relationships with Federal, State, and Tribal regulatory agencies, upper management, coworkers, and the general public.
Skill in mingling with customers and employees on the floor in order to monitor disruptive behaviors or cheating.
Skill in observing employees and customers for compliance with gaming regulations.
Skill in observing/monitoring employees to ensure compliance with internal controls, and management practices and procedures.
Skill in investigating incidents and complaints.