Manager, Business Relationships - Delavan, United States - MicroPrecision LLC

Description

Business Relationship Manager

DESCRIPTION DATE:
May 2024


POSITION PURPOSE:

Under the direction of the Director of Finance, the Business Relationship Manager supervises the daily activities of the customer service team and develops consistent processes to ensure the satisfaction of our customer base.

This leader builds strong relationships externally with customers, and internally with shipping, planning, IT, finance, production control and engineering to ensure accurate timely updates of customer schedules and releases along with the new entry of orders.

ESSENTIAL FUNCTIONS:

• Manages the personnel and schedules of the customer service team
• Maintain customer contracts and relationships, ensuring we are reacting to expectations for inventory requirements, on time delivery, and quality
• Report on quote activity, win/loss status, and pipeline opportunities
• Communicate with customers order status
• Onboard new customers

RESPONSIBILITIES:

This list of responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management deems necessary.

Employees are and will be held accountable for all duties of the job.

• Enter customer orders and coordinate shipping details between scheduling and the customer
• Cross reference quotes to orders to ensure matching price, lead times, revisions, terms, etc
• Attend daily production meeting and business hub to get prompt feedback for customer requirements and schedules
• Evaluate customer performance to forecast; coordinate with manufacturing, purchasing and customers on obsolete material
• Report to customers any slowmoving inventory and distribute open order reports
• Resolve any customer returns or disputes and request for credit and/or followup action
• Develop process improvement initiatives to increase efficiency and reduce costs
• In conjunction with Human Resources, assists with hiring, training, evaluating and coaching customer service associates

REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.

• Minimum of an Associate degree but a Bachelor's degree is preferred
• 5 to 7 years of experience in customer service within the manufacturing sector
• 5 + years of personnel and resource supervisory experience preferred
• Experience leading and working with cross functional teams
• Exhibits core values of care, honesty, integrity, respect and responsibility
• Exceptional written and communication skills
• Efficient time and resource management skills to ensure that service levels provided exceed expectations
• General office duties such as filing, typing and printing of reports
• Maintain a clean and orderly work area
• Participates in company and quality audits
• Frequently required to sit, stand, bend, squat, crawl and/or kneel
• Occasionally required to lift and/or move reports, files and office supplies weighing up to 10 pounds
• Required to use hands to finger, handle, touch and feel tools, equipment and controls
• Vision requirements include (corrective or non) close range, distance, color, peripheral, depth and to be able to adjust focus
• Complies with all company, safety and quality policies and procedures and is able to effectively train new staff on same

WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee may encounter while performing essential functions:

• General office environment
• Exposure to moderate noises
• Temperature variances
• Exposure to fumes, chemicals and airborne particles