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    Guest Service Representative - Clarksville, United States - Country Inn & Suites by Radisson

    Country Inn & Suites by Radisson
    Country Inn & Suites by Radisson Clarksville, United States

    4 weeks ago

    Default job background
    Part time
    Description
    We are currently looking for a highly motivated, respectful, professional individual who can work efficiently without direct supervision to fill a Front Desk position at the Country Inn & Suites Clarksville TN. The candidate must be able to work mid-day shift hours (3pm-11pm), part-time/full-time , and some overnight shifts if needed. Will need to be available on weekends and holidays.

    Experience needed:
    A positive attitude, punctual, works well with others, fast problem solver, willing to learn and follow all hotel protocol, keeps a neat well-organized workspace, has some computer knowledge, and loves being around the general public.

    Responsibilities:
    • Proficiently learn and utilize hotel PMS system.
    • Perform all check-in and check-out tasks.
    • Manage online and phone reservations.
    • Inform customers about payment methods and verify their credit card data.
    • Register guests collecting necessary information (like contact details and exact dates of their stay).
    • Welcome guests upon their arrival and assign rooms.
    • Provide information about our hotel, available rooms, rates, and amenities.
    • Respond to guests' complaints in a timely and professional manner.
    • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs.
    • Confirm group reservations and arrange personalized services for VIP customers.
    • Maintain updated records of bookings and payments.

    Additional Skills:
    • Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
    • Experience with hotel reservations software, like ChoiceAdvantage.
    • Understanding of how travel planning websites operate, like and Expedia.
    • Customer service attitude.
    • Excellent communication and organizational skills.

    If the hospitality industry sounds like you or someone you know we want to hear from you.
    Please only serious applicants/If interested in this position, you must come in, in-person, and leave an application.

    Job Types: Part-time/Full-time.
    Start Pay: $ maybe higher based on experience.

    COVID-19 considerations:
    Protect yourself and others: Please we do not encourage applicants that are not feeling well to come in for in-person interviews.


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