Service Administrator - Ontario, United States - HCI Systems, Inc.

HCI Systems, Inc.

Verified Company

Ontario, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

HCI Systems, Inc.

is a fast-growing full-service fire and life safety company providing an array of solutions for a multitude of facilities that include fire alarm, fire suppression, fire sprinkler, electronic security, access control, video management, audio/visual, surveillance, nurse call, and more.

We are looking for a dynamic, self-starting individual to join our Service administration team.

Primary Responsibilities:

Duties include, but are not limited to:

Answer phones and generate emergency service call work orders
Coordinate inspection and repair appointments with customers and building personnel
Follow up with field technicians and subcontractors for completed reports
Review completed work orders and process for invoicing
Review completed test reports for accuracy and code compliance. Submit to various reporting agencies and customers.
Analyze and evaluate processes for improved efficiency
Active participation in process improvement efforts
Assist in identifying customer needs and perform high volume of administrative duties
Must provide strong and clear oral and written communication, and be able to respond to routine inquires in a timely manner
Knowledge of principles and processes for providing customer service, which includes interpretation and execution of customers' contractual and noncontractual expectations and deadlines, meeting quality standards for services, and ability to evaluate customer satisfaction and strong follow up skills
Recent working knowledge of software including Word, Excel, and Outlook are required

Qualifications:

Associates degree or equivalent work experience
2+ years of scheduling and/or dispatching experience preferred
Ability to participate productively in a diverse team environment, including personnel in the following departments: Sales, Operations, Warehouse, and Field Technicians
Familiarity with service and/or construction environment is desired
Highly motivated and success driven with strong interpersonal and communication skills
High degree of selfdiscipline and organization
Typing speed 45+ WPM

HCI Systems, Inc.

provides excellent pay and benefits to include medical, dental, vision, paid time off, paid sick leave, paid holidays, access to low-cost life insurance, and a 401k retirement plan with company match.

Equal Employment Opportunity

Pay:
$ $25.00 per hour

Benefits: