Tax Collector - Woodbridge, United States - Prince William County, VA

Description

Salary: $ $47.34 Hourly

Location : Woodbridge, VA

Job Type: Full-Time (PF)

Job Number:

Department: FINANCE

Division: TAXPAYER SERVICES

Opening Date: 04/12/2024

Closing Date: 4/28/2024 11:59 PM Eastern

GRADE: B23

Starting Salary: $ $30.45

Introduction

Do you like seeing immediate results? Does what you do today have a direct effect on what you will do tomorrow? Tired of the long commute into the big city? Do you have experience working with customers answering questions, have you approached debt collection with compassion while being firm? If yes, we want you on our team

The Tax Administration division of the Finance department is looking for a qualified individual for the position of Tax Collector. The position will work together with a team of Collectors that equitably and efficiently enforce the county's delinquent tax collection efforts.

About this role: Watch yourself succeed as you complete tasks and reach goals of collecting delinquent tax bills while generating revenue for the Tax Department. You will be working independently, performing enforcement actions while providing excellent customer service and solving complex tax questions.
We have a competitive benefits plan including medical, dental, and vision insurance options, 401K plans, and a generous leave package to include annual, sick and personal leave.

Minimum requirements: HS / GED plus two years' customer service experience, which includes tax or collections experience.

Preferences: The successful candidate will have job experience and knowledge in:

•Research and skip-tracing using various online programs to investigate entities and individuals

•VA state and local county tax laws and ordinances as relating to personal property tax, real estate tax, and/or business tax.

•Handling incoming and outgoing calls and emails from taxpayers inquiring about their accounts

•Collection of delinquent taxes

•Math aptitude to understand or analyze accounts and perform basic calculations - sums, prorating, and percentages, and to be able to explain billing accounts to taxpayers

•Bilingual, English/Spanish

Special Requirements
Must pass a criminal background check.

Work Schedule: Monday through Friday 8:00 A.M. - 4:30 pm or 8:30 a.m. to 5:00 pm - This position is a part-time telework position.

Starting Salary Range: $ $30.45/hour

Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.

Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.
The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:

• Temporary
• Provisional
• Seasonal employees

Click on the link below to explore our plans and rates.

01

I understand that information provided on my application is used to determine my qualifications. Information on my resume will not substitute for the education, work experience and required fields on the County application. Only information provided at the time of the application submission will be considered when determining my qualifications. Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited.

• I have read, understand, and acknowledge the above statement
• I decline to proceed any further in this process.

02

Please select your highest level of completed education.

• Bachelor's degree or higher in a related field
• Bachelor's degree or higher in an unrelated field
• Associates degree in a related field
• Associates degree in an unrelated field
• HS/GED
• None of the above

03

How many years of customer service experience do you have in tax or collections?

• 5 or more years
• 4 years
• 3 years
• 2 years
• 1 year or less

04

Please quantify your experience in delinquent tax collections.

• 4 or more years of experience
• 3 years of experience
• 2 years of experience
• 1 year or less experience
• No experience

05

Please select which areas you have TWO YEARS OR MORE job-related experience. Please make sure that the options you select correspond with what is documented in the work history section of your application. (check all that apply).

• Verbal (phone) and written (letter/fax/email) communications to answer questions, provide accurate information, and/or resolve issues
• Enter/input, maintain, and retrieve financial data and records in computer system database
• Personal Property Taxes in a government agency
• Real Estate Taxes in a government agency
• Business Tangible Property Taxes in a government agency
• Business License Taxes in a government agency
• Delinquent Accounts Collections Processes (liens, notices, or payment plans)
• Microsoft Applications - Word, Excel, Outlook, PowerPoint, etc.
• No experience in any of the above

06

Please select the choice which best reflects your bilingual (English/Spanish) language proficiency:

• Advanced professional proficiency
• General professional proficiency
• Limited professional proficiency
• Not bi-lingual English/Spanish

07

This position works Monday through Friday from 8:00 to 4:30 or 8:30 to 5:00. There may be times that schedules may need to be rotated depending on the availability of staff as well as certain times of the year overtime will be required. Are you able to work these schedules and be flexible to change on short notice?

• Yes
• No

Required Question