The person in charge of leading the team responsible for developing and implementing strategies for engaging with customers on a global scale - Houma, LA, United States - Terra

Terra
Terra
Verified Company
Houma, LA, United States

2 weeks ago

James Miller

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James Miller

beBee Recruiter
Freelance
Description
At HUGO BOSS, you have the opportunity to bring your unique personality, ideas, and creativity to the table. We believe that by working together and pushing boundaries, we can create something truly special. Join our team of over 14,000 employees worldwide and shape your future at HUGO BOSS


We are currently seeking a passionate Team Lead of Global Customer Engagement - Strategy & Planning (M/F/d) in Houma, LA to drive our Customer Engagement Strategy forward.

Are you ready to make a difference? Our highly motivated team with a flat hierarchy and a fun work environment is excited to welcome you.


What you'll do:


  • Support the VP of Global Customer Engagement in defining, documenting, and communicating the Customer Engagement strategy
  • Identify and develop new business opportunities, innovative engagement formats, and commercial strategies to excite partners and consumers, while also improving CRM performance and achieving corporate goals
  • Lead and empower a highperforming team responsible for aligning seasonal plans with Omnichannel, Marketing, and other teams to attract, engage, and convert members across channels
  • Conduct competitive benchmarks and customer research to guide our Customer Engagement Strategy and key initiatives
  • Build strong relationships with internal and external stakeholders at all levels within HUGO BOSS and our partners
  • Present monthly business reviews and report progress on core initiatives, deliverables, and annual strategy
  • Stay updated on market and industry changes, latest trends, and have a deep understanding of CRM/Loy
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