- Interact with customers and members of the community and effectively resolve customer issues, complaints, and conflicts to ensure customer satisfaction and understanding
- Maintain a deep understanding of our client's products or services to provide accurate information to customers
- Adhere to company policies, procedures, and ethical standards
- Stay up-to-date with product knowledge, customer service techniques, and company policies through training and self-improvement
- Maintain detailed records of customer interactions through company's key performance indicators provided in training
- Empathy, Patience, and Consistency: You should be capable of managing a diverse range of customer demographics, backgrounds, and personas with confidence, providing the same high level of service to each individual.
- Adaptability: Embrace the variability of a people-centric career, handle challenges with resilience, and tackle surprises with a sense of humor.
- Clear Communication: Use authentic, positive language to convey your message effectively. Stay engaged and ensure customer satisfaction with every interaction.
- High school diploma or equivalent
- Previous customer service or related experience preferred, but not required
- Proven interpersonal skills
- Ability to remain patient and composed, even in challenging customer situations
- Flexibility to adapt to changing customer needs and departmental requirements.
- Effective time management and organizational skills to handle multiple customer inquiries efficiently.
- Adherence to company policies, industry regulations, and ethical standards.
- A track record of punctuality and reliability in meeting work schedules.
- Ability to meet or exceed company's performance metrics
-
Service Manager
2 weeks ago
Commtech Livingston, United States**Service Manager** · Company that manufactures rotating machinery needs a person to handle the post-sale customer support for the clientele. · **Responsibilities**: · - Promptly respond to customer inquiries and spare parts requests with quotes and orders to offer top notch cust ...
-
Service Manager
6 days ago
H&E Equipment Services, Inc. Baton Rouge, United StatesH&E Equipment Services is seeking a Service Manager. The Service Manager leads all service operations including customer relations, P&L budgeting for the department, training of all service employees, overseeing the service technicians work area, pr Manager, Equipment, Technician ...
-
service manager
2 weeks ago
Bottom Line Equipment Baton Rouge, United StatesEssential Duties and Responsibilities: · •Train, direct and evaluate subordinates in order to properly manage all functions of the Service Department at assigned location. · •Oversee the prioritization of work orders for all Field Technicians, Shop Mechanics and Shop Helpers. ...
-
Service Manager
2 weeks ago
Goodyear Baton Rouge, United States** Service Manager - Baton Rouge, LA** · Date: Jan 11, 2022 Location: Baton Rouge, LA, US, · Company: Goodyear Job Req ID: JR **Goodyear. More Driven.** · **IMMEDIATELY HIRING APPLY TODAY** · Goodyear owns and operates more than 580 tire and auto service centers nationwide. W ...
-
EHS Services Manager
2 weeks ago
Louisiana State University Healthcare Network: New Orleans Baton Rouge, United StatesUnder supervision by the Director of Early Childhood Initiatives of the Human Development Center, the incumbent in this position will manage all programmatic aspects of comprehensive services provided to children and families including health, ERSEA, and family services. She or h ...
-
Assistant Service Manager
2 weeks ago
Pep Boys Baton Rouge, United States**** · **Assistant Service Manager** · **Assistant Service Manager** · **Requisition ID:** · **Category:** Stores · **Position Summary** · Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, part ...
-
Assistant Service Manager
2 weeks ago
TME Baton Rouge, United States** Assistant Service Manager (Entry Level Graduate)** · **Job Category****:** HVAC Services **Requisition Number****:** ASSIS002128 Showing 1 location **Job Details** · **Description** · Bernhards core mission is delivering innovative engineering, construction, and energy solu ...
-
Emerald Enterprises Brownfields, LA, United States Freelance**Your responsibilities include:** · - Training of new employees · - Ensuring quality of care · - Implementation of care concept and care philosophy · - Professional responsibility for structural, process, and outcome quality in accordance with legal requirements · - Regular revi ...
-
Client Service Manager
5 days ago
Gallagher Baton Rouge, United StatesAbout Us: · Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, ...
-
Assistant Service Manager
3 weeks ago
TME Baton Rouge, United States** Assistant Service Manager** · **Job Category****:** HVAC Services **Requisition Number****:** ASSIS002128 Showing 1 location **Job Details** · **Description** · Bernhards core mission is delivering innovative engineering, construction, and energy solutions that empower our ...
-
Assistant Service Manager
5 days ago
Goodyear Baton Rouge, United StatesGoodyear. More Driven. · IMMEDIATELY HIRING - APPLY TODAY · Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paces work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k) ...
-
Assistant Service Manager
2 weeks ago
WP Baton Rouge, United StatesAssist District Service Manager with overseeing productivity and assets of the Service Department to obtain maximum efficiency and profitability. Supervises Service Department staff - Foreman, Leaderman, Administrative Assistant and Shop Clerk. · Duties and responsibilities · Ad ...
-
Customer Service Manager
2 weeks ago
LMI Baton Rouge Baton Rouge, United StatesJob Description · Job DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as an Entry Level C ...
-
Customer Service Manager
6 days ago
LMI Baton Rouge Baton Rouge, United StatesAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as an Entry Level Customer Service Manager. Our miss ...
-
Manager, Service and Training
2 weeks ago
Core Group Resources Careers Baton Rouge, LA, United States Full timeFounded by a service academy graduate who has offshore experience, Core Group Resources' expertise is unmatched in the marine offshore market, finance, IT, renewables, & non-profit for executive search, staffing, and expertise identification.*We are looking for a highly skilled a ...
-
Customer Service Manager
1 week ago
LMI Baton Rouge Baton Rouge, United StatesAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as an Entry Level Customer Service Manager. Our miss ...
-
Restaurant Service Manager
6 days ago
Fiery Crab Baton Rouge, United States· As a Restaurant Service Manager, you will be responsible for overseeing and coordinating all aspects of the front-of-house operations to ensure exceptional customer service and dining experiences. You will lead a team of servers, hosts/hostesses, bartenders, and other front-of ...
-
Customer Service Manager
1 week ago
LMI Baton Rouge Baton Rouge, United StatesJob Description · Job DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as an Entry Level C ...
-
Automotive Service Manager
1 week ago
Bridgestone America, Inc. Baton Rouge, United States**Automotive Service Manager** · Employee: Regular : Full time · Location: Baton Rouge , LA · Team: Retail · : 2021_38103 · Zip Code: 70805 · Posted Date: :00:00 · **Company Overview** · Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over ...
-
RN Pediatric Private Duty
1 week ago
Metairie LA HCBS Baton Rouge, United StatesWe are hiring for a Pediatric Private Duty Registered Nurse in the Baton Rouge area and surrounding to provide pediatric private duty care. · Full time and part time available. Weekends needed. · Case Specific Enhanced Pay Rates are available with 8-12 shifts. · We offer FT/PT ho ...
Customer Service Manager - Baton Rouge, United States - LMI Baton Rouge
Description
Job Description
Job DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as an Entry Level Customer Service Manager. Our mission is to foster positive relationships with our customers and donors, educating them about the non-profit organizations we partner with and elevating their visibility within the community. We foster a culture of continuous learning and personal development, providing the support and resources you need to excel in your role.
In this role, you will be responsible for ensuring an exceptional customer experience by engaging with customers to understand their values, fostering open communication, and offering opportunities for donations. You will engage in daily interactions with customers, consistently upholding courtesy, professionalism, and kindness to create a positive impression. Your role also involves the management of donations, including tracking and processing new contributions, as well as promoting brand awareness initiatives. Additionally, you will be expected to skillfully handle customer complaints to enhance overall satisfaction.
Key Responsibilities of an Entry Level Customer Service Manager:
Skills and Qualities We Seek in an Entry Level Customer Service Manager:
Requirements of an Entry Level Customer Service Manager:
#LI-Onsite
Powered by JazzHR
PntGPpPnT4