Medicaid Service Coordinator - Brooklyn, United States - Fladger Associates

Fladger Associates
Fladger Associates
Verified Company
Brooklyn, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Responsibilities:


  • Warmly greet and interview prospective private clients, gathering comprehensive information
  • Explain the firm's services, the Medicaid process, and address all questions with empathy
  • Collect and carefully review all relevant client documentation (financial, medical, etc.)
  • Maintain detailed records in the client database, ensuring accuracy and confidentiality
  • Schedule client consultations with the expert Medicaid planning team
  • Follow up proactively, guiding clients through next steps with a hightouch approach
  • Develop rapport and trusted relationships with discerning private clients
  • Provide conciergelevel service, anticipating and exceeding client needs

Requirements:


  • Bachelor's degree preferred; healthcare or legal services experience a strong plus
  • 2+ years in a highend, clientfacing role requiring outstanding customer service
  • Excellent verbal and written communication skills; ability to connect with VIP clients
  • Strong multitasking abilities to manage multiple complex client cases
  • Proficiency with MS Office, CRM software; techsavvy
  • Knowledge of Medicaid eligibility rules; experience in handling sensitive information
  • Exceptional organizational skills and attention to detail
  • Capacity to work flexible hours as needed to accommodate client schedules

Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work setting:

  • Inperson

Work Location:
In person
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