- Improves employee productivity through the implementation and support of hardware and software tools and systems.
- Responds to and participates in resolution of production issues (business hours & on-call schedule).
- Assists in planning IT related tasks and projects and tracks scheduled completion.
- Troubleshoot and resolve hardware, software, and network issues.
- Identify and escalate complex technical issues to appropriate teams.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Document and maintain technical knowledge base articles.
- Provide end-user training and support for various applications and systems.
- Create and maintain user accounts, security groups, and group policies in Active Directory.
- Monitor system logs and alerts to proactively identify and resolve issues before they impact users.
- Deploy and support software updates and patches.
- Provide remote support to users using remote access tools.
- Assist with the setup and maintenance of video conferencing equipment and other collaboration tools.
- Participate in the development and implementation of IT policies and procedures.
- Maintain accurate records of all IT assets, including inventory, licensing, and maintenance schedules.
- Stay up-to-date with emerging technologies and trends in the IT industry and make recommendations for improvements to the IT infrastructure and support processes.
- 3 to 5 years of experience in a similar role providing technical support to end-users.
- Experience in supporting a variety of operating systems, including Windows and macOS, and mobile devices such as smartphones and tablets.
- Advanced knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPN, and firewalls.
- Advanced knowledge of Active Directory.
- Familiarity with virtualization technologies such as VMware or Hyper-V.
- Familiarity with remote access tools and VPN technologies.
- Ability to manage and prioritize multiple tasks and issues simultaneously and work well under pressure.
- Strong written and verbal communication skills and the ability to communicate technical information effectively to non-technical end-users.
- A strong customer service focus.
- Strong problem-solving skills and ability to think logically.
- Certifications such as CompTIA A+, Network+, or Security+ or equivalent industry certifications are preferred.
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Customer Service Representative III
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Customer Service Representative III
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Customer Service Representative III
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Customer Service Representative III
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The Adecco Group Easton, United StatesAdecco is hiring a CSR for one of our clients in Easton, PA. Pay is S 22 an hour. ERP (IFS) experience is required. This is a temp to hire position. If you have the experience and are looking to work a Monday through Friday job, we look forward to s Customer Service Representativ ...
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Full-time Assistant Women's Lacrosse Coach
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St Luke's University Health Network Center Valley, United StatesSt. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excelle ...
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Pediatric Nephrologist
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Truck Helper
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WM Pen Argyl, United States**Why Drive for WM?** · **Industry Leading Benefits Home Every Day Stability Additional Perks** · Join us and, together, we'll work proud for our communities. · **Hiring today, for tomorrow.** · Click here to take a glimpse into the day-to-day of a WM Driver · **Shift Schedule**: ...
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Help Desk Representative III - Center Valley, United States - Shift4
Description
OverviewShift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit
This role requires to be in office in Center Valley.
Responsibilities:
We are seeking an experienced IT Help Desk Technician to join our team. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to our employees. The role requires advanced knowledge of active directory, hardware, software, and other IT-related issues. The candidate should have excellent problem-solving skills, communication skills, and a strong customer service focus.