Ticket Service Representative - Atlanta, United States - Illuminarium

Description

** Ticket Service Representative - Illuminarium, Atlanta**

**Job Category****:** Operations **Requisition Number****:** TICKE005521 Showing 1 location **Job Details**

**Description**

**LEGENDS**

Founded in 2008, Legends is a premium experiences company with more than 1,500 full-time and 30,000 seasonal team members globally. Legends has six divisions operating worldwide - Global Planning, Global Sales, Hospitality, Global Partnerships, Global Merchandise, and Global Technology Solutions - offering clients and partners a 360-degree service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.

**THE ATTRACTION**

Illuminarium Experiences is a digitally delivered, global experiential entertainment brand. Illuminarium creates, produces, markets, and manages immersive entertainment spectacles that are presented in custom-designed venues called Illuminariums. What museums are to art, cinemas to movies and concert halls to music, Illuminariums are to experiential entertainment. With venues of approximately 25,000 square feet and 20+ foot high ceilings, Illuminarium finds existing real estate and then custom designs the interiors, installing state of the art projection and sound systems. The result: Illuminariums become reprogrammable immersive theaters that surround visitors in a sensory space of 360x360 sight, sound and scale unlike any other.

**THE ROLE**

As a Guest Service Agent at Illuminarium Atlanta, you are responsible for delivering the ultimate experience for our guests.

The Guest Service Agent is primarily active in the Box Office and Lobby of the attraction, assisting guests with their admissions needs and providing recommendations on ticket and admission packages. Overall representation of the attraction and providing guests with detailed information on the attraction, ticket packages, events and seasonal offerings are pivotal components of the role. Box Office Team Members operate the point of sale system, ticket kiosks, hand held ticket scanners, external phone systems and email accounts. At Illuminarium we strive to democratize experiences and thus our team members need to be alert and observant, making every guest feel acknowledged and taken care of.

ESSENTIAL FUNCTIONS

Knowledge of and adherence to the Standard Operating Procedures

Complete credit card and cash transactions following all cash handling and PCI compliance policies

Ensure proficient and up to date knowledge of all Illuminarium products, promotions, services and protocols

Perform suggestive sales and advise/assist guests with sales and bookings

Assist guests with the use of Illuminarium self-service ticket kiosks

Perform end of shift cash out and logging of receipts and vouchers

Maintain comprehensive and detailed understanding of Point of Sale and Ticket Scanning systems

Support Group sales by printing tickets and assisting with group movements and birthday parties as needed

Maintain knowledge of content related facts and figures to engage with guests in an informed manner

Effectively resolve guest service issues and queries

Ensure that the box office areas remains attractive and clean

Maintain knowledge of crisis management procedures and enforce safety standards

Perform other related duties, tasks, and responsibilities as required

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All applicants must be at least 18 years of age

High school diploma required; associate degree preferred

Minimum of 2 years Guest Service Experience in high volume environment; prior proven cash handling is required

Basic math skills; ability to accurately count change and balance bank; employee assumes responsibility for all monies at the assigned workstation

Ability to stand long hours, lift and transport items weighing 10-20 pounds, occasionally 30 pounds

Must have sufficient mobility to perform assigned tasks including: constant reaching, bending, pushing, and pulling for extended periods of time

Eye for detail, flexibility in daily tasks, problem solver, results oriented

Must consistently maintain a positive and welcoming demeanor, be commercially focused and self-motivated

Able to retain detailed information related to all Illuminarium products, promotions & services

Ability to address guests in a professional manner and have a commanding presence

Must be able to communicate effectively with colleagues, customers and management

Practice safe work habits, follow all safety policies and procedures and regulations including but not limited to Legends COVID Preparedness Plan and Standard Operating Procedures, complete company-wide safety training and any additional job specific safety training.

Follow and encourage your team to follow all safety policies and procedures, looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.

Report all safety incidents (injuries and illnesses) into the companys risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

Must be available to work nights, weekends, and holidays.

*Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.*

**Skills**

**Required**

**Time Management** *Expert* **Team Work** *Expert* **Sales** *Expert* **Communication** *Expert* **Customer Service** *Expert* **Preferred**

**Foreign Language - Spanish** *Intermediate* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Goal Completion****:** Inspired to perform well by the completion of tasks **Job Security****:** Inspired to perform well by the knowledge that your job is safe **Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals **Education**

**Preferred**

High School or better in Other.

**Experience**

**Required**

**2-5 years:** Previous experience working in a ticket service operation