Help Desk Technician - Marshall, United States - Oaklawn Hospital

Oaklawn Hospital

Verified Company

Marshall, United States

5 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary:
Provides first line computer system technical support for Oaklawn employees and patients consistent with the Oaklawn Customer Service Model.

Essential Functions:

Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives
Provide initial prioritization and diagnosis of requests coming to the Help Desk.
Documents and tracks calls using ticket tracking system. Generate requests for other members of the team when required. Proactively review and manage outstanding requests.
Acts as a liaison between customers and the information services department.
Answers complex or challenging calls and with distressed customers, escalating when necessary.
Maintains clear and timely updates on outstanding items.
Manages the creation and removal of accounts within our systems.
Manages the setup and distribution of equipment, software, and accessories.
Assists in managing the solutions database as a reference to achieve faster service and more efficient ticket resolution.
Proactively seeks opportunities to improve processes and customer service and make recommendations for improvement.
Provides support using remote tools whenever applicable.

Minimum Qualifications:

Associate degree in Information Technology or related field and one (1) year of Help Desk, Phone Support or customer service experience or a commensurate combination of education and experience).

Working Conditions:
May be occasionally exposed to hazardous materials or infectious diseases.

Physical Requirements:
Constantly sit, talk/hear. Frequently lift/carry 1-25lbs, occasionally stand, walk, reach, push/pull, handle/grasp/feel, bend/twist/ stoop/kneel/crouch, lift/carry 50+lbs.