Asset Protection Specialist - Wilmette, United States - Wayfair

Wayfair Wilmette, United States

3 weeks ago

Description

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. We are looking for a talented Safety and Security Specialist to join our Wayfair Retail Asset Protection team. This is an incredible and unique opportunity to join a rapidly growing eCommerce company and to help build a department from the ground up – your professional home awaits you at Wayfair

The Asset Protection Specialist will be responsible for maintaining the highest levels of safety and security for Wayfair associates and customers each day. This position will provide support to and and all applicable stakeholders in the event of an emergency. This individual will be part of a dynamic Retail Asset Protection team whose mission is to provide world class support to our partners. The Asset Protection Specialist will report to the Asset Protection Manager and advise on any developing opportunities.

What You'll Do

Greet and check-in all visitors, suppliers, contractors, and employees as they arrive and offer assistance and guidance as necessary.
Be responsible for the security environment by monitoring alarms, access control, CCTV and events that may impact Wayfair's operations and assets.
Respond to incidents and/or crisis events that occur or could potentially impact Wayfair's operations.
Perform key duties and be the key point of contact for first responders in the event of an emergency, injury, or incident.
Conduct daily safety and physical security assessments of the building and document findings.
Maintain detailed records of communications and events, including incident reporting and daily activity reporting.
Manage and handle sensitive incidents while maintaining the company's and affected individual's confidentiality.
Responsible for knowing all site-specific policies and procedures, and implementing emergency response activities as appropriate.
Work in partnership with the Asset Protection Manager and Asset Protection Lead on asset protection related initiatives and investigations.
Work with site leadership to resolve safety and physical security related issues.
Responsible for following all company procedures, maintaining acceptable attendance, and adhering to all grooming and customer service standards.

What You'll Need

Minimum high school diploma or equivalent required
Minimum 1+ years experience in asset protection or security required
A flexible schedule (nights, weekends and some holidays) required
Experience with access control systems and CCTV systems preferred
Ability to walk and stand for prolonged periods of time required
Demonstrated ability to be very customer service oriented, with the ability to professionally interact with all levels of individuals in a courteous manner, and to de-escalate situations before they become hostile or unsafe required
Professionalism and ability to use good independent judgment and discretion required
Outstanding verbal and written communication skills required

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

For more information about applying for a career at Wayfair, visit our FAQ page here.

About Wayfair Inc.
Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: ). If you have any questions regarding our processing of your personal data, please contact us at If you would rather not have us retain your data please contact us anytime at

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