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Savage

    Techincal Support Specialist - Savage, United States - DGI Supply

    DGI Supply
    DGI Supply Savage, United States

    3 weeks ago

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    Description
    SUMMARY:

    The Technical Support Specialist is a technical role in the CMI Customer Service Department which is primarily responsible for providing technical support & troubleshooting over the phone, parts research & pricing support, technical training, occasional on-site technical support as needed, and day-to-day technical service expertise to CMI customers and the Field Service team.

    DUTIES AND RESPONSIBILITIES:
    • Provides phone and online technical support to CMI customers and Field Service Technicians answering questions about machine assembly, troubleshooting and
    • Respond to questions about part numbers, identifying correct parts and
    • Determine pricing and availability of service parts, processing quotations and orders as required.
    • Interpret schematics/blueprints to troubleshoot.
    • Locate prints for manufacture of obsolete.
    • Research customer requirements and determine appropriate.
    • Perform on-site (field) repair work as required, troubleshooting mechanical, electrical, and hydraulic.
    • Supports development of knowledge base system for use internally / externally to aid in the diagnosis of machine issues.
    • Help develop Service Department Standard Operating Procedures (SOP's).
    • Participates in the development and implementation of Service Department processes. (Traction/Bloom)
    • Demonstrate the Company Core Values daily.
    • Other duties and responsibilities as assigned.
    SKILLS AND EXPERIENCE REQUIRED:
    • Excellent mechanical aptitude including strong electrical and hydraulic system.
    • Demonstrated ability to build, service and operate saws a plus.
    • Basic machining skills including sawing, drilling, and milling.
    • Experience troubleshooting electrical (24vdc – 480vac) and hydraulic circuitry.
    • Experience with PLC's, VFD's, HMI's and Servo's a plus.
    • Ability to read and understand schematics and diagrams.
    • Ability to use Microsoft Office Suite, Outlook, Word, Excel & PowerPoint.
    • Strong organizational skills and detail oriented.
    • Goal driven to complete projects and ongoing activities.
    • Team player & strong interpersonal and communication skills
    • Must be familiar with MS suite.
    • Must be able to type.
    EMPLOYEMENT OPPORTUNITY INCLUDES:
    • Competitive benefits, including medical, dental, vision, life, STD & LTD insurance options, FSA, 401(k) and Profit Sharing
    • Career growth
    • Compensation Range: $26-$28 per hour
    CMI is an Equal Opportunity Employer. Candidates are subject to background checks and a post-offer drug screen.


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