- Provides phone and online technical support to CMI customers and Field Service Technicians answering questions about machine assembly, troubleshooting and
- Respond to questions about part numbers, identifying correct parts and
- Determine pricing and availability of service parts, processing quotations and orders as required.
- Interpret schematics/blueprints to troubleshoot.
- Locate prints for manufacture of obsolete.
- Research customer requirements and determine appropriate.
- Perform on-site (field) repair work as required, troubleshooting mechanical, electrical, and hydraulic.
- Supports development of knowledge base system for use internally / externally to aid in the diagnosis of machine issues.
- Help develop Service Department Standard Operating Procedures (SOP's).
- Participates in the development and implementation of Service Department processes. (Traction/Bloom)
- Demonstrate the Company Core Values daily.
- Other duties and responsibilities as assigned.
- Excellent mechanical aptitude including strong electrical and hydraulic system.
- Demonstrated ability to build, service and operate saws a plus.
- Basic machining skills including sawing, drilling, and milling.
- Experience troubleshooting electrical (24vdc – 480vac) and hydraulic circuitry.
- Experience with PLC's, VFD's, HMI's and Servo's a plus.
- Ability to read and understand schematics and diagrams.
- Ability to use Microsoft Office Suite, Outlook, Word, Excel & PowerPoint.
- Strong organizational skills and detail oriented.
- Goal driven to complete projects and ongoing activities.
- Team player & strong interpersonal and communication skills
- Must be familiar with MS suite.
- Must be able to type.
- Competitive benefits, including medical, dental, vision, life, STD & LTD insurance options, FSA, 401(k) and Profit Sharing
- Career growth
- Compensation Range: $26-$28 per hour
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Techincal Support Specialist - Savage, United States - DGI Supply
Description
SUMMARY:The Technical Support Specialist is a technical role in the CMI Customer Service Department which is primarily responsible for providing technical support & troubleshooting over the phone, parts research & pricing support, technical training, occasional on-site technical support as needed, and day-to-day technical service expertise to CMI customers and the Field Service team.
DUTIES AND RESPONSIBILITIES: