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Dedham

    Auto Claims Representative - Dedham, United States - ND Group

    ND Group
    ND Group Dedham, United States

    2 weeks ago

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    Description

    At The N&D Group, we have been covering local homeowners, drivers, and businesses with personalized insurance policies since 1825. As a locally grown insurance company, we know the region, know the risks, and know the right coverage.

    As an Auto Claims Representative, you will become part of a fast paced, rewarding and diverse team that appreciates the importance of a healthy work/life balance.Under the supervision of a Physical Damage Supervisor, the Auto Claims Representative works with policy holders, claimants, agents, field adjusters and attorneys to manage property damage exposures associated with automobile claims.

    Responsibilities:

    • representing N&D as a service oriented member of our claims team, responsiveness with policyholders and agents is of the utmost importance
    • establishing timely contact with policy holders, claimants and witnesses following the report of a claim
    • analyzing policy terms to ensure that the coverage sought applies to the loss event
    • investigating loss facts to determine liability and to rule out fraud
    • assessing appropriate damages and negotiating settlements
    • monitoring vendor usage and controlling expense costs
    • order police reports and speak with police officers to gain more knowledge on the claim
    • send appropriate emails to policyholders, agents, and attorneys
    • draft up letters to send out for coverage denials
    • report claims to other insurance carriers for subrogation purposes
    Qualifications:
    • be driven and interested in progressively more complex roles within the organization
    • experience working in a customer service field
    • 1 or more years of claims experience preferred
    • Bachelors Degree
    • be comfortable engaging in negotiations with consumers and attorneys
    • posses strong interpersonal, oral and written communication skills
    • posses the ability to work independently and in a team environment
    • be proficient in Word, Excel & Outlook
    We offer a competitive total compensation package including medical, dental, vision & life insurance, pension and a 401(k) with match.

    Our offices are located on the Charles River in historic Dedham, Massachusetts.Our employees enjoy the use of a complimentary on-site caf, fitness center and free parking.

    The N&D Group has a hybrid work model with employees working 3 days in the office and 2 days remote.

    The Norfolk & Dedham Group is an Equal Opportunity Employer
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