Member Care Specialist - Glen Allen, United States - ACES$ Financial Management Services

ACES$ Financial Management Services
ACES$ Financial Management Services
Verified Company
Glen Allen, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

POSITION TITLE:
Member Care Specialist


LOCATION:
Glen Allen, VA_. This position will follow a hybrid model once in-office training is complete.

_
We are only able to facilitate employment for individuals residing in the following states:
Pennsylvania (PA), Illinois (IL), Virginia (VA), Wyoming (WY), Oklahoma (OK), North Carolina (NC), and Ohio (OH).

COMPANY PROFILE:
ACES$ Financial Management Services is a division of MyCIL. ACES$ provides payroll management solutions for persons with disabilities and their attendants.

We provide payroll for Molina Complete Care (MCC).

ACES$ is actively seeking to recruit an energetic, enthusiastic, and detail-oriented Member Care Specialist to work in a team-oriented environment.


THE ROLE DEFINED:

Reporting to the Program Director for National Support & VA, the Member Care Specialist will provide phone assistance to members and others on behalf of members, record all contact in our database, and respond to inquiries related to our services for new and existing members.


Estimated Percent of Time: 75%

  • Receive incoming calls to the Customer Service Phone queue. Handle high volume in an efficient and courteous manner.
  • Accountable for maintaining 97% or higher call retrieval rate.
  • Identify customer needs, provide information and solutions or transfer to appropriate department or agency.
  • Report abuse, neglect and/ or fraud immediately to your supervisor.
  • Input member case notes into computer database every time contact is made.
  • Stay abreast of changes in internal and external databases. Complete continuous trainings via webinars or in person.
  • Work in a team environment to provide the highest quality service.

Estimated Percent of Time: 20%

  • Notify members of errors on time worked in accordance with company procedure and follow up as needed to ensure errors are rectified.
  • Provide daily administrative support for the department.
  • Greet office visitors and provide facetoface assistance.
  • Gather and prepare to mail out documents as needed.

Estimated Percent of Time: 5%

  • Other administrative duties, as necessary.

DESIRED EXPERIENCE AND SKILLS:


  • Minimum high school diploma or General Education Degree (GED).
  • Bachelor's or Associate degree preferred.
  • Prior experience with disability and/or aging populations a plus.
  • Service Coordination experience a plus.
  • Customer Service experience is preferred.
  • Excellent communication skills both oral and written.
  • Bilingual in Spanish is a plus.
  • Superior organizational skills required.

DESIRED PERSONAL ATTRIBUTES:


  • Ability to work independently on assigned tasks.
  • Positive interpersonal skills required.
  • Humility, passion, and emotional intelligence are prerequisites for success.

BENEFITS:


  • Medical 90/10 split. MyCIL pays 90% and employee pays 10% towards cost of insurance.
  • Dental Insurance covered 100% by MyCIL for employee only. Affordable family option.
  • Vision Insurance covered 100% by MyCIL for employee only. Affordable family option.
  • Flexible Spending (FSA) and Dependent Care Accounts (DCA)
  • Short
- and Long-Term Disability - covered 100% by MyCIL for employee only

  • Basic Life Insurance covered 100% by MyCIL for employee only and Voluntary Life Insurance options
  • 403 B Retirement Account
  • Generous PTO including three days of PTO every Work Anniversary
  • 12 Paid Holidays

PHYSICAL DEMANDS AND WORKING CONDITIONS:


  • Sedentary work: duties require exerting up to 10 lbs. of force occasionally (1033% of time) and/or a minute amount of force frequently to lift, carry, push, and pull items such as files.
  • May involve bending, reaching, stooping, and lifting on occasion.
  • Works in a welllit office area.
  • The above statements reflect the general duties considered necessary to describe the main functions of the position and shall not be considered as the detailed listing of all the job requirements that may be part of the position._

Pay:
$16.50 per hour


Benefits:


  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Hybrid work

Application Question(s):

  • Will you now, or in the future, require sponsorship for employment visa status (e.g. H1B visa status)?
  • Are you willing to undergo a background check, in accordance with local law/regulations?

Ability to Commute:

  • Glen Allen, VA required)

Work Location:
Hybrid remote in Glen Allen, VA 23060
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