Customer Service Rep - Boothwyn, United States - Health Care Solutions At Home

Description

work directly with medical professionals and physicians to facilitate patient care
- advocate for and work in lockstep with chronic patients
- work for an organization that rewards success and fosters a culture of promotion


Job Responsibilities include:

- provide outcome-based solutions for our physician referral sources and existing patient population

• Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
• Prepare and analyze the billing and setup paperwork for patient services
• Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
• Recommend potential products or services to management by collecting patient information and analyzing customer needs
• Actively participate in the training of new customer service and sales personnel

Qualifications

• High school diploma or GED preferred
• Proven work experience required
• Multitasking capabilities
• Computer and technological literacy
• Positive and professional personal image

Physical Demands:

This employee must occasionally lift and/or move up to 25 pounds.


CSR

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson

Work Location:
In person