Atm Technician - Chicago, United States - Nautilus Hyosung America Inc
Description
OVERVIEW
Nautilus Hyosung America, Inc. (HYOSUNG) is a world leader in ATM self-service technologies.
We have built a reputation for innovation by continually researching, developing and delivering quality ATM products - flexible products that adapt to our changing world and our customers' changing needs.
JOB SUMMARY:
The Field Service Engineer (Technician) - PRN will be responsible for responsible for the service and maintenance of Automated Teller Machines (ATMs) located within their assigned area(s).
ESSENTIAL FUNCTIONS:
- Installation, repair, software loading and maintenance of ATM's or other products in a defined geographically territory.
- Train bank staff or vendors on required maintenance tasks of equipment.
- Work with internal and external support departments required to provide maintenance support to the end user.
- Maintain all Service Level Agreement as defined per customer contract.
- Work on products and services of medium to high complexity.
- May require travel to areas outside your home location on occasion when needed.
- Perform preventive maintenance functions of an ATM including diagnostics, testing and cleaning.
- Manage spare parts and follow all inventory processes.
- Complete administrative reports within time line allotted.
- Complete tasks as assigned by supervisor or applicable NHA staff members.
- Flexible work schedule with oncall duty.
- Work independently with mínimal supervision.
- As a representative of NHA, provide an extraordinary customer service experience to our customers meeting their service obligation and demands.
- Maintain company property in good working conditions.
- Maintain a valid driver's license.
- Responsible with expense reporting.
- Must follow all security procedures and policies.
- Other duties as assigned
EDUCATION AND EXPERIENCE:
- May require an Associate's Degree in Electronics or equivalent experience, prior ATM experience preferred, but not required, or 35 years of experience in the field service
- Have solid understanding of electronics and electromechanical equipment operation.
- Ability to use analog and digital voltmeters.
- Ability to use hand tools and carry heavy parts up to 80 lbs.
- This position is PRN only.
- Ability to travel to other areas of the country (3040% travel may be required)
- Ability to work all shifts, which may include weekend and holidays.
- On-Call duty required for all FSE positions. Compensation is provided for On-Call duty.
PHYSICAL DEMANDS:
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job.
- While performing the responsibilities of the job, the employee is required to talk and hear.
- The employee is often required to sit and use their hands and fingers, to handle or feel.
- The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
- Employee must be able to lift 50lbs without assistance. May be asked to lift up to 80lbs with assistance of machinery or helper.
- Vision abilities required to perform this job include close vision.
WORK ENVIRONMENT:
While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter.
- The employee may be occasionally exposed to moving mechanical parts and vehicles.
- The noise level in the work environment is usually quiet to moderate.
- The passage of employees through the work area is average and normal.
- This position is a highsecurity position, and may pose a risk of exposure to criminal elements. Proper security training and awareness is required.
_ Nautilus Hyosung America, Inc. recognizes and values the diversity of its employees, customers and business partners._
**_ Equal Opportunity Employer ~ Minorities/Females/Disabled/Veteran_
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