Monitoring and Case Management Response Program Supervisor - Portland, United States - Multnomah County

Description

Current employees:
Please apply through the employee portal to be considered for this opportunity

Pay Range:
$75, $113,674.38 AnnualDepartment:
Department of County Human Services (DCHS)

Job Type:
Regular Non-Represented

Exemption Status:
United States of America (Exempt)

Closing Date (Open Until Filled if No Date Specified):
May 31, 2024

The Opportunity:
This position is contingent on board approval of the FY25 Budget

Overview:

THIS WORK MATTERSThe Monitoring and Case Management Response program supervisor will support the division's goals of maintaining a high level of oversight to clients enrolled in home and community-based services as directed in Oregon Administrative Rule by directly supervising a team of case managers who conduct residential and case management contact monitoring.

The program supervisor will work cross-divisionally with multi-disciplinary teams to improve quality assurance and compliance standards for inter-governmental agreement standards between Multnomah County Intellectual and Developmental Disabilities and the Office of Developmental Disabilities Services.

Additionally, this role will work to support the development of cross-agency standards that improve outcomes for individuals dually enrolled with Multnomah County Intellectual and Developmental Disabilities and other community organizations.

As the Monitoring and Case Management Response Program Supervisor, other duties will include:

Direct Supervision of the Monitoring and Case Management Response Team Provide program supervision and technical assistance by assigning workEstablish work schedules and developing work procedures consistent with county, department, and state policies; develop plans and procedures for achieving objectives and goals to make sure program goals and objectives are met and consistency is achievedWork with other program supervisors to evaluate training, coverage, and support teams Conduct regular team meetings to make sure the distribution and discussion of new state or county policy and program updates, to provide a forum for staff feedback, training, and opportunities for team building Review and respond to client and provider comments on a timely mannerAssure compliance with Oregon Administrative rules in addition to the federal Home and Community Based Waiver so all file documents are accurate, up-to-date, and with in requires standardsPromoting equity and the fair and just distribution of resources and opportunities for individuals with intersecting marginalized identities, culturally specific and culturally responsive community-based organizationsPrioritize practices that promote retention, connection, relationship building, and high morale.

Aid in evaluating FTE and make recommendations related to development of the annual operating budget; participate in forecasting additional funds for staffing and resources.

Prepare various reports on operations and activitiesSuccessful candidates must have the following:
Strong leadership and management skillsExcellent communication and interpersonal skillsKnowledge of intellectual and developmental disabilities Experience working with individuals with intellectual and developmental disabilitiesAbility to develop and implement individualized care plansKnowledge of relevant laws and regulationsStrong problem-solving and conflict resolution skillsAbility to work independently and as part of a teamCommitment to providing high-quality careAbility to stay up-to-date on current trends in the field


Diversity and Inclusion:

At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer.

As a Department of County Human Services (DHCS) employee, you will create a work culture of respect, trust, and understanding for the highly diverse populations of the Department of County Human Services in the office and in the community.

Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

TO QUALIFY:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled as required.

Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.


Minimum Qualifications/Transferable Skills*:

Education/Training:
A Bachelor's degree from an accredited college or university in the field of study of Social Work, psychology, or special education (Equivalent 4-5 years of training and practical experience may substitute for the educational requirement)

A Master's degree in Social Work, psychology, special education, or related field is preferred4-5 years leadership experience leading and developing a team Experience:

Experience working with individuals with Intellecutal and Developmental Disabilities, such as through volunteer work, internships, or paid employmentFamiliarity with the relevant laws and regulations governing IDD services Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/ transferable skills to qualify.

However, keep in mind we may consider some or all of the following when identifying the most qualified candidates.

Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position.

Be sure to describe any transferable skills in your application and clearly explain how they apply to this position.


SCREENING & EVALUATION:

REQUIRED:

Application Packet:
You must submit all asked-for items below. Failure to do so will be considered an incomplete application. Any other documentation turned in other than a Resume and Cover Letter will not be reviewed.1. Attach a Resume demonstrating you meeting minimum qualifications; AND2.

Attach a Cover Letter addressing the following questions:

What specific metrics do you use to evaluate the performance of case managers, conduct, monitoring and site visits for clients who experience Intellectual and Developmental Disabilities (IDD) and the effectiveness of the program?Describe how you would successfully support a diverse team of staff using a trauma-informed lens in creating safety, trust, and belonging among the team?What challenges have you faced in implementing and managing an IDD program, and how have you addressed them?Note: The application, resume, and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the 'Overview' and 'To Qualify' sections of the job announcement.

Please be thorough, as these materials will be scored and will determine your eligibility to advance in this recruitment process.

Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted on Workday.


Internal applicant:

If you are an internal candidate (current employee, including on-call, regular, probationary, limited duration, and temporary employee), your job application will consist of the career profile that you complete in Workday.

Before you apply, please make sure to do the following:
Navigate to your profile in Workday (see: My Career Profile) and click on the "Career" section of your profile.

Complete all sections of your career profile that you want to have included in your application (Job History, Education, Skills, Languages, Certifications, etc.).When completing the application on Workday as an internal candidate, you will need to scroll down to see the "Resume/Cover Letter" section on your screen.

This is the place where you may upload your resume and cover letter by clicking the "Upload" button for EACH document you'd like to upload.

There will be no other prompts for you to upload your resume and cover letter.


External applicant:

When completing the application on Workday as an external candidate (including volunteers, unpaid interns, contractors, and community partners) through , you will come to a page where you will see the "Resume/CV" section.

This is the place where you may upload your resume and cover letter by clicking the "Upload" button for EACH document you'd like to upload.

There will be no other prompts for you to upload your resume and cover letter.
Do not click the "Submit" button before you upload your documents.


After You Apply:

Please save a copy of this job posting for your reference, as it will not be available for you to view online after the job posting closes.

Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete.

These can be found under the "My Applications" section. You must complete these tasks or actions before the job posting closes.
Check both your email and Workday account for updates regarding this recruitment.


The Selection Process:
For details about how we typically screen applications, review our overview of the selection process page.

We expect to evaluate candidates for this recruitment as follows:

Initial review of minimum qualificationsResume and Cover Letter ReviewPhone screenConsideration of top candidatesLanguage assessmentBackground, referenceNote: Application information may be used throughout the entire selection process.

This process is subject to change without notice.


ADDITIONAL INFORMATION:

Hybrid Telework:

This position is designated as "hybrid telework," meaning you will be working both remotely (from home) and in person at an onsite location.

Five Oak Building. The designation of Hybrid Telework may be subject to change at a future time. All employees must live in Oregon or Washington; the county cannot support ongoing telework from other locations.

The onsite work location for this position is The Five Oak Building, 209 SW 4th Ave, Portland, Oregon 97204.Serving the Public, Even During DisastersEveryday, Multnomah County staff work together to serve as a safety net for our communities.

During a disaster, this safety net becomes even more critical.

All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response.

During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response to support the critical needs presented by our communities.

For more information, please visit the Disaster Service Worker Information page.


Diversity and Inclusion:

At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics.

The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.


Veterans' Preference:
Under Oregon Law, qualifying veterans may apply for veterans' preference. Review our veterans' preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act:

We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process.

Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.


Questions?Recruiter:
Nicole x87767Application information may be used throughout the entire selection process. This process is subject to change without notice.


Disclaimer:
This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.


Job Profile:
936- Program Supervisor