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    Program Support Specialist - Richmond, United States - Virginia Jobs

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    Virginia Jobs Richmond, United States

    2 weeks ago

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    Description

    Title: Program Support Specialist


    State Role Title: Prog Admin Specialist I


    Hiring Range: The anticipated starting salary range is $55,000 to $60,000.


    Pay Band: 4


    Agency: Dept of Criminal Justice Svcs


    Location:Dept of Criminal Justice Serv.


    Agency Website:

    Recruitment Type: General Public -G


    VIRGINIA DEPARTMENT OF CRIMINAL JUSTICE SERVICES ADVERTISEMENT

    ROLE TITLE:

    PROGRAM ADMINISTRATION SPECIALIST I

    Working Title:
    Program Support Specialist

    Position #: 00203


    The Department of Criminal Justice Services is seeking a collaborative and innovative team player to serve as a full-time Program Support Specialist in Richmond.

    This position support program development and provides direct administration and accountability for the Private Security Services (PSS) Business Regulatory program, PSS Initial Registration Applications, and Initial Firearm Endorsements.

    This position will assess, process, and verify all incoming licensing documentation and receipt of registration fees; and when applicable, post and reconcile payments in accordance with state and agency policy.

    Public service offers the opportunity to do important rewarding work while maintaining a healthy work-life balance. If you want to be part of an agency that cares about our constituents, rigorously advocates and promotes opportunities for all Virginians, we'd love to have you join us


    What you will do:

    • Manage all aspects of the DCJS PSS Business program.
    • Update and maintain records in the credential management system. This includes processing initial, renewal and additional category applications as necessary, and preparing credentials for printing, emailing, and mailing.
    • Independently complete tasks and utilize excellent customer service skills when interacting with internal and external customers.
    • Assess and process payments received in accordance with state and agency policies.
    • When applicable, ensure all fees received are processed and deposited in accordance with state and agency policy.
    • Support business standards and licensing, including, but not limited to, telephone coverage and calendar management.
    • Ensure accuracy of information entered in any databases and the licensing system.
    • Create and maintain a records management and filing system in accordance with state record management requirements, policies, and procedures.
    • Handle sensitive and confidential information.
    • Provide general administrative support for other credentialing programs, compliance and enforcement, and adjudication.
    • Develop and utilize effective business strategies in the credential management process.

    Minimum Qualifications
    What the ideal candidate must possess:

    Strong Administrative Skills:
    Ability to maintain records, process applications, and provide administrative support efficiently.

    Attention to Detail:
    Ensuring accuracy in processing applications, payments, and maintaining records.

    Organizational Skills:
    Ability to manage calendars, records, and filing systems effectively.

    Customer Service Skills:
    Demonstrate excellent communication skills and ability to interact professionally with internal and external customers.

    Confidentiality:
    Ability to handle sensitive and confidential information appropriately.

    Independent Work:
    Ability to work independently and complete tasks efficiently.

    Adaptability:
    Willingness to provide general administrative support for other programs and to adapt to changing business strategies.

    Communication Skills:

    Ability to communicate with customers to discuss issues, educate them about requirements, and keep them informed throughout the application process.


    Time Management:
    Ability to work within required timeframes for processing applications, generating reports, and responding to emails and voicemails.

    Problem-Solving Skills:
    Ability to develop and utilize effective business strategies.

    Team Player:

    Ability to work collaboratively with coworkers, providing assistance and maintaining work in a neat, organized, and well-documented fashion for easy access by others.


    Database Management:
    Experience in entering and maintaining accurate information in databases.

    Record Keeping:
    Exposure to state record management requirements and ability to maintain records accordingly.


    • Ability to think strategically and cross culturally, and independently implement new initiatives and projects.
    • Ability to articulate, both orally and in written form, clear and concise program objectives and goals and summarize achievements of programs in reports and other documents as requested.
    • Documented experience working as an active, contributing team member, as well as an independent and self-motivated employee.
    • Demonstrated experience to meet critical deadlines, handle multiple assignments, changing priorities, and ensure timeliness and quality of completed assignments.

    Additional Considerations
    N/A


    Special Instructions
    Interview candidates may be required to demonstrate the skills and abilities necessary for satisfactory performance of work.

    The candidate selected for the position must successfully complete a criminal background investigation and complete and submit a Form I-9 (Employment Eligibility Verification) which will be entered into the Federal E-Verify system to confirm identity and work authorization.

    The individual may also be responsible for submitting an annual Statement of Personal Economic Interest.

    In addition, the selected candidate who begins original employment or re-employment in this position must serve a 12-month probationary period effective from the date of employment.

    The anticipated starting salary range is $55,000 to $60,000 plus the state's benefits package.

    To apply, submit a completed State of Virginia Application for employment at by 11:55 pm on June 11, 2024.

    The application and supplemental questions must be completed in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position.

    Fax, email, or mail applications will not be accepted. Résumés and cover letters may be attached to the online application.

    The Virginia Department of Criminal Justice Services is an Equal Employment Opportunity employer.

    Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any accommodations in order to participate fully in our recruitment experience.

    Contact us at to notify us of any needs related to completing the job application. AmeriCorps, Peace Corps, and other National Service Alumni are encouraged to apply. The Department also encourages and invites veterans to apply.

    You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to your account at for the status of your application and this position.


    Contact Information

    Name:
    Nicole Harris


    Phone:

    Email:


    In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.

    To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI).

    Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter.

    Requesting an AHP Letter can be found at AHP Letter or by calling DARS at

    Note
    : Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

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