Customer Service Representative - Fishersville, VA, United States - Emerald Enterprises
Description
Vimcar is developing the one-stop software for SMBs in Fishersville, VA to manage their fleets. A unique combination of live vehicle data and SaaS functionalities helps businesses automate fleet management. Currently, Vimcar is used for over 130,000 vehicles in Europe.We are currently looking for a
Customer Service Representative (m/f/d) to join our great CS/Operations team.
YOUR ROLE
Our
Customer Service Team ensures that Vimcar's customers are satisfied with our services. You will assist with hardware issues and provide support for product inquiries. Feedback from your customer interactions will be passed on to other departments to continuously improve our products and services. Your work is therefore an
important asset to our company. Currently, this department consists of over 20 team members divided into four specialized teams.
Considering that Vimcar is expanding and will continue to grow in the future, we are looking for new team members and look forward to your application.
- In our customer service, you will
support business customers with technical questions about our fleet management software - You will receive and analyze
customer inquiries and take care of finding solutions for them - You will handle tickets by phone and/or in writing, and we will coordinate with you regarding your preferences
- You will
use various software tools to solve problems and document your actions in Zendesk, our customer service tool - Once Covid19 numbers decrease, we will have a
weekly team day in
More jobs from Emerald Enterprises
-
Processing Officer for Feeding and'
Farwell, NE, United States - 3 weeks ago
-
Brunch restaurant looking for barista
Reading, MI, United States - 3 weeks ago
-
Administrative Assistant
Tonkawa, OK, United States - 3 weeks ago
-
Call Center Agent
Tri-City, OR, United States - 3 weeks ago
-
Management (m/f/d) of Adu Personal Service
Soap Lake, WA, United States - 3 weeks ago
-
Working student
Kershaw, SC, United States - 3 weeks ago