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    Associate Customer Service Coordinator - Reno, United States - The Pasha Group

    The Pasha Group
    The Pasha Group Reno, United States

    2 weeks ago

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    Description


    Position at The Pasha Group

    Information for California residents about our collection and use of job applicant personal information can be found here: Privacy Practices

    Job Summary
    The Associate Customer Service Coordinator receives booking requests and initiates the transportation and logistics processes for company services.

    Primary Objectives
    • Timely, accurate, and complete orders within required timeframes.
    • Initiation of order processing according to customer requirements and internal process standards.
    • Effective communication and collaboration with internal and external customers.
    Duties and Responsibilities
    • Maintain department KPIs and customer satisfaction ratings as defined by the department.
    • Answer incoming customer phone calls and take appropriate action for each call.
    • Communicate and monitor incoming customer emails to ensure timely communication; escalate internal and external concerns for expedited resolution; ensure customer satisfaction at all times.
    • Maintain accurate, timely, and thorough records in proprietary database.
    • Perform routine data entry including but not limited to: entering new orders and shipment information into computerized tracking systems; tracing shipments with steamship lines, trucking vendors, railroads, and other suppliers; and updating information in various systems.
    • Perform typing, faxing, mail distribution, phone messaging, and other office related duties as required.
    • Scan and separate documents in Document Management System.
    • May assist with coordinating dispatch activities for moves including driver instructions, confirmation of delivery, and follow up with customers.
    • Update schedule, logs, and tasks daily.
    • Other duties as assigned.
    QUALIFICATIONS
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education
    • High school diploma or equivalent (HSED) required
    Work Experience
    • 1 + years of related customer service experience required
    • Experience in the transportation or logistics industry preferred
    Required Knowledge, Skills and Abilities
    • Demonstrated proficiency with Microsoft Office products at the following levels: Excel, Word, Outlook: Basic level of skill
    • Experience with ten key by touch and typing speed of 35 WPM.
    • Ability to communicate clearly with excellent verbal, written, and listening skills.
    • Ability to work as an individual contributor and as a valued participant in a team based environment.
    • Demonstrated ability to maintain confidentiality with tact and discretion.
    • Excellent customer service skills with the ability to develop effective professional relationships.
    • Strong attention to detail with a high degree of accuracy with data entry.
    Competencies
    • Delivers Results Rigorously drives self and others to achieve high levels of individual and organization performance.
    • Focuses on the Customer & Market Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations.
    • Makes Sound Business Decisions Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems.
    • Practices our Values Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Teamwork.
    PHYSICAL DEMANDS, WORK ENVIRONMENT, AND TRAVEL
    Physical Demands
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Hear and speak with sufficient clarity to understand and engage in telephonic information exchange; hear and understand verbal instructions; give and receive information verbally in person or via communication device - Often
    • Walk/travel within office environment, crouch/bend to access floor-level storage - Often
    • Use hands/fingers to operate office equipment, type/complete data input, write - Often
    • Reach with hands, arms; lift, move and manipulate objects weighing up to 20 pounds - Regularly
    • Sight sufficient to read instructions, documents, and screen-based information - Often
    • Use hands/fingers to manipulate and file documents, folders, small objects - Regularly
    Working Environment
    This role requires work that may involve the following environmental conditions:
    • Corporate office environment
    Screening Requirements
    Background Checks

    Must be fully vaccinated against COVID-19, except as prohibited by law.
    The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

    The applicable salary range is aligned to one of 5 zones according to a cost of labor index for the geographic location of the role. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include related experience, education and training, location, business needs, or market demands. The expected salary range for this role is set forth below. Ranges may be modified in the future.
    Zone 3: Starting rate $17.00.

    The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories
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