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    Customer Service Coordinator - Grand Rapids, United States - Total Quality Logistics

    Total Quality Logistics
    Total Quality Logistics Grand Rapids, United States

    1 week ago

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    Description
    About the role:

    As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.

    What's in it for you:
    • Compensation starting at $16.50/hour
    • Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
    • Advancement opportunities with structured career paths
    • Up to $5,000/year in tuition reimbursement
    • Employee referral bonus opportunities
    • We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America's Best Employers (2022)
    What you'll be doing:
    • Become the subject matter expert on all administrative tasks related to your aligned account(s)
    • Document and manage all tasks in our internal systems
    • Schedule appointments and help coordinate shipments from pickup to delivery
    • Help resolve shipping issues with a high level of professionalism
    • Provide excellent customer service to internal and external stakeholders
    • Support with billing and payment processing as needed
    What you need:
    • 1+ year customer service experience preferred
    • Hall of fame work ethic with a history of excellent attendance
    • Strong verbal communication skills - face to face and over the phone
    • Proficient in Microsoft Office, including Word, Excel, and Outlook
    • Ability to take ownership of responsibilities and see tasks through completion
    Where you'll be: 2650 Horizon SE., Suite 130, Grand Rapids, MI 49546
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