Customer Relations Manager - Washington, United States - Improvix Technologies

Improvix Technologies

Verified Company

Washington, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Summary Description

We are looking for a motivated, results driven and customer-focused professional to support a Customer Relationship and Accounts/Access Management team for a government client.

Strong knowledge and experience with Active Directory (AD) and Microsoft Exchange with outstanding troubleshooting skills and attention to detail. Excellent written and spoken communication skills with demonstrated customer service excellence working with VIPs. Understanding of a mission-focused customer and a commitment to supporting the mission.

Support Classified and Unclassified networks
Support VIP customer base including missioncritical teams such as the Operations Center, Crisis Management, and Task Forces

Requirements:

3+ years of demonstrable experience with Active Directory
2+ years Dept of State experience
Network and SMART Account Management (creation/deletion/transfer/update/track)
Knowledge of Access Control Management (shares/files/databases/SharePoint)
Troubleshooting Account, Profiles and AD Objects
Use of PowerShell Scripts
Familiarity with Microsoft Exchange 2016 and O365, Exchange Admin Center (AD objects such as Shared Mailboxes/Distribution Lists/Contacts/Resource Calendars)
Familiarity with ServiceNow or comparable ticketing system

Hours:

Ability to support 24/7 operations as well as oncall rotation during crises.
Available during government closures and weekends for special projects on as needed basis.

Pay:
$55, $75,000.00 per year

Benefits: