Honda Service Advisor - Clarksville, United States - Jim Coleman Honda
Description
Jim Coleman Honda is hiring a Service Advisor
Jim Coleman Automotive is a 3rd generation family-owned dealership. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. We are a local leader in automotive retail, looking to add qualified professionals to our team. Jim Coleman Automotive is a company that offers a great team environment, great benefits and ongoing training and support for its employees. We provide opportunity for growth and advancement. Our dealership is rather progressive and has a highly energetic feel. We like to have a great time while providing even greater customer service. We also have one of the best pay plans in the area
We are looking for an enthusiastic and highly motivated service writer to provide advice and assistance to customers throughout the service experience.
Employees will receive a guarantee during the first 2 months while learning the software, procedures, and building your work in process.
Responsibilities
- Provide timely updates
- Assist customer with needs/requests
- Greeting customers at the service lane
- Consulting with technicians regarding necessary repairs and possible alternatives to expensive repairs.
- Using your knowledge of our products and services to sell or provide indepth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle dropoff, and vehicle pickup.
Requirements:
- Proven experience as service advisor to maximize profit
- The ability to see the service experience through the eyes of the guest
- A " whatever it takes " mindset
- Tech savvy with working knowledge of computer systems and databases
- Able to balance a customeroriented and a resultsdriven approach
- Patient and comfortable dealing with customers
- Professionalism and outgoing personality
- Excellent communication and interpersonal skills
- Outstanding organizational and multitasking abilities
- Willing to learn and take direction
Applicants have rights under Federal Employment Laws
- Employee Polygraph Protection Act (EPPA): )
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