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Product Specialist Lead - Elkton, United States - Aerotek
Description
**Job Title: Product Specialist Lead**
**Job Description**
As a Product Specialist Lead, you will be responsible for technical troubleshooting customer issues via multiple channels such as phone, text, email, and chat. You will maintain detailed documentation of troubleshooting processes and actions taken. Your role involves determining customer requirements for parts and effectively communicating with customers and internal teams to ensure clarity and satisfaction. Collaborate with engineering teams to align technical solutions with customer needs and expectations. You will address product-related inquiries in a timely and professional manner, advocate for customer communication improvements, and lead customer support initiatives for field quality and product training. Proactively analyze product reviews, integrate customer concerns into team discussions to enhance product quality and customer satisfaction, and travel to customer locations when necessary for site-supervision, training sessions, and research/troubleshooting activities.
**Job Overview:**
+ Job title: Production Specialist Lead
+ Location: Elkton, FL
+ Shift: 8:00am-5:00pm (M-F)
+ Pay: $25-$30/hr (based on interview/experience)
+ Manufacturing facility / office environment
+ Perform technical troubleshooting and field calls regarding industrial fans and controls
+ Answer questions regarding installations, set-up, and maintenance
+ Documentation of inbound calls and submit tickets for next steps and records
**Qualifications:**
+ Technical background in electrical, HVAC, or related field
+ Ability to problem solve, work with customers and issue resolution
+ Experience using computers, comfortable with data entry, as well as phone calls
+ This is not a traveling position, but the ability to travel is preferred (when needed) to manage/supervise installations
**About Aerotek:**
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
