- Manage all levels of the customer's Treasury Management operating relationship in a consultative mode with the Relationship Manager, Lending Assistants and Treasury Sales Officer.
- Ensure the delivery of successful maintenance and changes for key high touch, high profile customers.
- Act as a corporate expert, fielding questions from customers on a wide range of topics including SOX compliance, retail banking, fraud protection, security risks, and all Treasury Management products and services.
- Act as major focal point through which operations, product, service and sales communicate to effect change and improvement for the ultimate benefit of our customers.
- Offer creative solutions to the increasingly complex problems faced by our customers in the Treasury Management industry.
- Identify operational risk issues associated with assigned portfolios and recommend appropriate risk management strategies to protect the best interests of Comerica and the customer.
- Understand Treasury Management products and how they operate both within the industry and at Comerica.
- Skilled at managing the operational requirements of medium to large size commercial customers with multiple contact points.
- Knowledgeable about how the customer's system relates to Comerica's system in order to determine compatibility; participates in developing plans to resolve compatibility issues.
- Strong analytical & technical skills.
- Ability to work independently and still function well in a team environment.
- Demonstrated ability to follow tasks through to completion with minimum supervision and to simultaneously handle multiple tasks with flexibility and good judgment.
- Demonstrate well-developed time management and prioritization skills.
- Excellent written and verbal communication skills.
- Bachelor's degree from an accredited university
- 10 years of financial services operations or Treasury Management experience, which includes external customer service experience
- 5 years of experience working with Treasury Management, Demand Deposit and Account Analysis systems and Corporate Cash Management
- 5 years of experience working with Microsoft Office products (i.e. Word and Excel)
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Treasury Management Customer Analyst - Farmington Hills, United States - Comerica
Description
Treasury Management Relationship Specialist IV
The Treasury Management Relationship Specialist is responsible for managing customer service and experience of the Treasury Management relationship in a consultative mode and ensuring the delivery of successful service and changes for high priority, high personal touch customers.
Successful incumbents are customer focused, have strong decision quality, drive for results, are good listeners and creative thinkers, negotiate well, take command of the situation, and build strong peer relationships.
Position Responsibilities:
Position Qualifications:
