Customer Account Specialist - Philadelphia, United States - Sofidel America
Description
As a Customer Account Specialist you will be responsible for providing customer service to our external clients.This includes the processing and management of sales orders, customer service, and reporting reference figure information to the Controlling Department, Sales Manager, and Managing Director.
Job Responsibilities include but are not limited to:
- Manage and provide customer service to our external clients.
- Receive and process sales orders on a daytoday basis using the customerpreferred method of communication.
- Insert and control orders in SAP.
- Electronic Data Input (EDI) management of orders.
- Monitor and maintain promotion plans.
- Monitor POD contracts.
- Management of customer credit limit.
- Clearing customer payments.
- Checking customer balance and aging.
Job Requirements:
- AA or BS/BA degree in Accounting and/or Business preferred.
- 2+ years' experience in a customer servicerelated position.
- 1+ years' experience with inbound calls for customer support.
- Experienced with Microsoft products such as Word, Excel, and Outlook.
- Comprehensive knowledge of Accounts Payable (AP) is preferred.
- Experience with SAP preferred.
- Excellent customer service/team player
- Attention to detail
Benefits:
- Competitive Salary
- Medical Benefits
- PTO & Vacation
- Retention Bonus
- 401K
- Career Advancement
Equal Opportunity Employer:
Sofidel America is an equal-opportunity employer.
Sofidel America is committed to the spirit and letter of all federal, state, and local laws and regulations about equal opportunity.
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
- 2 years
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- Inperson
Education:
- Associate (preferred)
Ability to Commute:
- Philadelphia, PA (required)
Work Location:
In person
