Client Care Specialist - York, United States - PeoplesBank

PeoplesBank

Verified Company

York, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Summary

Work Schedule:

Rotating weeks:
Week #1 Mon - Fri. 8 AM - 4:30 PM Week #2: 9:30 AM - 6 PM

Essential Requirements, Duties, and Responsibilities

Takes ownership of inquiries, problems, questions, and situations. Handles all client relation issues in an expeditious and empathic manner.
Maintains a thorough knowledge of traditional financial products and services, including but not limited to, pricing, servicing policies, features, functionality, benefits, limitations, and conditions as well as a basic knowledge of nontraditional financial products.
Responsible for making/keeping self technically proficient in the operation of appropriate PeoplesBank systems and ancillary products and services.
Proficient in communication skills listening, oral and written.
Communicates with internal departments/branches in order to satisfy all clients as efficiently and quickly as possible.
Communicates information/issues that affect clients to the appropriate people.
Responsible for the sale and/or crosssale of traditional deposit and loan products and the referral of alternative investment products and services to new and existing clients in an effort to expand client relationships.
Completes maintenance on clients, accounts, products and services through various systems to include scanning, filing, and other administrative duties.
Has the necessary knowledge and ability to defuse and settle explosive client situations.
Completes competitive rate shops.
Familiar with all government and Bank policies which impact products and services offered.
Responsible for holding self accountable for Hero/Caregiver service quality through strict adherence to ethical standards of behavior as outlined in the PeoplesBank's Code of Business Conduct and Ethics.
Communicates thoughts and ideas related to the continual improvement of processes, products, services, and related concepts.
Other reasonable duties as assigned by supervisor.

Educational & Other Requirements

High School education or equivalent required;
24 years teller line/client service experience preferred
Proficient in electronic services functionality to include ATM transactions, online banking, bill payment and mobile deposit functions preferred.
Excellent communication skills
Experience with Microsoft Office
Must be bondable