Rare Disease Account Specialist - Los Angeles, United States - Merck Sharp & Dohme

Merck Sharp & Dohme

Verified Company

Los Angeles, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Rare Disease Account Specialist
Our Sales team supports our customers by providing appropriate clinical information about our Company products, educational information, and resources.

We strive to support healthcare providers and healthcare systems in their efforts to help meet the goals of the patients in their communities.

We are looking for dynamic individuals who thrive in a team environment and are driven to succeed.

The Rare Disease Account Specialist serves as a key point of contact to customer accounts for our Company's Pulmonary Arterial Hypertension (PAH) business.

This role will be critical in establishing our presence in PAH and our commitment to supporting the efforts of PAH healthcare providers in improving patient health outcomes.

This role will generate demand for our Company products, build and maintain a strong rapport with providers and office staff, engage and support account executives who help secure formulary access, and design account strategies to meet local customer needs.

This is a fieldbased sales position that will serve as the Southwest Region Overlay and be responsible for the Los Angeles County and Orange County territory. Additional territory coverage may be required as needed.

Primary Responsibilities and Activities will include and may not limited to the following:

Account Management:

Responsible for the overall customer experience of all stakeholders within target accounts; builds relationships with providers and staff, as appropriate, and acts as crossfunctional point of contact
Develops deep understanding of account objectives, strategies, unique challenges, and stakeholder influence networks to generate strategic insights
Plans & conducts quarterly strategic planning sessions for key accounts with our Company's relevant stakeholders to create shared understanding of market context, account, & stakeholder needs and refine account strategy, including objectives, strategic imperatives, and tactics
Our Company's relevant stakeholders includes both customerfacing and HQ roles
Coordinates the execution of account strategies, tracks progress against objectives, and refines plans as needed to deliver on goals
Proactively solicits feedback from account stakeholders to better understand needs and become a trusted resource

Care Team Engagement:

Provides approved disease and product information and resources to approved members of the patient care team, including MDs, NPs, PAs, and other provider roles
Shares information on target profiles to support the identification of appropriate patients for therapy
Supports the education of and responds to questions from approved providers on the care team on the appropriate administration of our Company products
Provides information and education to appropriate providers using approved resources on our Company's patient support program to help address patient access and coverage issues
Acts as the primary point of contact for all care team stakeholders and coordinates with our Company's other customerfacing roles to ensure customer needs are met in a compliant, orchestrated fashion
Demonstrates commitment to compliance through understanding of regulations, industry codes, and policies that govern customer interactions and consistent focus on ensuring compliance with them

Ecosystem Management:

Partners with internal colleagues to plan and host medical education events within designated territory
Attends and supports our Company's presence at national & local congress/society events
Proactively creates connections across care teams within designated territory to build appropriate providerprovider relationships
Partners with HQ role(s) to plan and execute events with key thought leaders practicing within a designated territory

Key capabilities & competencies:

Scientific/Clinical Proficiency:

Deep understanding of clinical and scientific aspects of PAH, competitor products, and our Company products:
Disease state knowledge
Standards of care and emerging clinical trends
Relevant diagnostics and testing
Patient demographics

Ecosystem Understanding:

Deep understanding of regional and local health care networks: stakeholders and their relative level of influence, referral dynamics, payer controls, patient demographics, specialty pharmacy activity, etc.
Understanding of access & insurance coverage processes in PAH, specifically those of payers most active in designated territory

Business Acumen:

Ability to understand and define customer business models and infer strategic objectives
Ability to create account strategies that deliver on both our Company and customer objectives
Understanding of customer business operations and PAH practice management standards

Collaboration:

Ability to effectively and efficiently partner with our Company's appropriate crossfunctional stakeholders to develop and execute customer strategies & tactics