Relationship Manager - Boston, United States - MassHousing

Description

Careers at MassHousing:

At MassHousing, we believe a home is more than a roof and four walls. A home is safety and security, opportunity and peace of mind.

Our team of talented professionals works to ensure that all Massachusetts residents have a safe, healthy and affordable place to call home.

If you share our commitment, we hope you will consider joining us.


Equal Opportunity Employer M/F/V/D:


Organization:
MassHousing


Location:
One Beacon Street, Boston, MA 02108


Posting Closes:
Close of Business on June 7, 2024

MassHousing recently affirmed its longstanding commitment to diversity and inclusion in its 5-year Strategic Goals.


The Organization:

• MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. _A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $27.5 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, costeffective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.

We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts.

We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.

As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck.

MassHousing's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:

• Tuition reimbursement up to $10,000 per calendar year
• A 35hour work week and a hybrid work schedule
• Back up Child/Elder Care
• Retirement Savings including a pension and a deferred compensation plan (with a match)
• Comprehensive health, dental and vision plans
• 12 paid Holidays per year and generous sick, vacation, and personal time
• Short-Term Disability
• Central Boston office location, convenient to public transportation and amenities on site

Position Summary:


Specific Duties and Responsibilities:

The duties of the Relationship Manager include the following:

• Oversee the account management of relationships with realtors, non-profit organizations, municipal government leadership, civic organizations, community leaders, and trade associations, as well as other individual professionals and groups involved with home sales and mortgage lending.
• Provide presentations on homeownership, financial literacy and financial capability.
• Represent the Agency at local CRArelated functions during and outside working hours to identify potential opportunities, raise the profile of MassHousing and develop and expand related relationships.
• Interact with public and private community leaders to assess community needs specific to the lowtomoderate income population and/or develop programming to address these needs.
• Under the direction of the Senior RM, develop and maintain strategic account call plans for nonprofit partners and identify opportunities for new business relationships.
• Update and maintain metrics reports on all nonprofit activities throughout the Commonwealth.
• As directed by the Senior RM, establish priorities with activities such as inperson and virtual sales calls, educational training sessions, and technical assistance to the Agency's Home Ownership Lending business partners.
• Analyze the territory/market's potential and determine the value of existing and prospective customer value to the organization. Regularly communicate with the SRM to explore, develop and maintain new business relationships.

Sales and Customer Service:

• Participate/represent MassHousing regularly at external events (homebuyer classes, trade association meetings, conventions).
• Develop a deep and thorough understanding of the nonprofit partner homeownership initiatives and strategies to develop and integrate a proactive approach to optimizing the value of the relationship to both MassHousing and the customer.
• Plan and organize personal call plan strategy by maximizing the return on time investment for the territory/segment.
• Establish, develop and maintain business relationships with current nonprofit partners, CBO's and prospective customers in the assigned territory/market segment to generate new relationships for outreach of MassHousing's products/services.
• Manage assigned relationships with realtors, nonprofits and trade associations as well as other individual professional and groups involved with home sales and mortgage lending.

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