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    Junior Customer Service Representative - Baltimore, United States - World Wide Enterprises Inc

    World Wide Enterprises Inc
    World Wide Enterprises Inc Baltimore, United States

    4 weeks ago

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    Description

    Worldwide Promotions is currently looking for anyone with a passion for people, a competitive edge, and a desire to make an impact in the fast-paced marketing and sales industry to join our team.

    Junior Customer Service Representative Job Summary: This entry-level position is responsible for serving as a customer service and sales support resource providing top-notch service directly to clients and customers for our firm. The Customer Service Representative is a front line position for Worldwide Promotions' interactions with customers; consequently, strong customer service and sales skills are essential.

    Principal Responsibilities for the Junior Customer Service Representative Position:

    • Responsible for representing us to clients and customers by providing high quality and efficient customer service
    • Interact with customers daily to ascertain household needs and how products and services offered would meet those demands
    • Ability to respond to customer inquiries and advise on the appropriate solution
    • Escalate large sales or leads to senior Account Managers
    • Manage, track and record all customer inquiries, sales, and leads
    • Ensure compliance with all company and client policies and procedures
    • Provide support and assistance to co-workers and other departments as needed
    Qualifications for the Junior Customer Service Representative Position:
    • Some college preferred
    • 1-2 years of customer service or sales background
    • Ability to interact with customers daily and give presentations as needed
    • Ability to effectively manage multiple projects with excellent time management
    • Be articulate, outgoing, and professional
    • Ability to work a flexible schedule
    #LI-OnSite
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