Director of Product Management - Chicago, United States - McDonald's Corporation

McDonald's Corporation
McDonald's Corporation
Verified Company
Chicago, United States

1 month ago

Mark Lane

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Mark Lane

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Description

Company Description

McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.

We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family.

From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good:
good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.


We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters.

Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:


  • Take a class at Hamburger University
  • Sample future items in our Test Kitchen
  • Utilize the latest technology to connect with your team around the globe
We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.


Job Description About Us**:

At McDonald's we are pioneering the future of digital customer interactions through conversational commerce.

Our innovative approach aspires to go beyond traditional voice ordering to offer seamless, interactive ordering experiences across a variety of platforms and devices.

By replicating the familiar interaction models of drive-thru and front-counter service, we aim to enhance our digital ordering touchpoints and unlock new opportunities for engagement across owned and emerging channels.


Job Summary:


Key Responsibilities:

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Strategic Leadership: Define and execute the product vision, strategy, and roadmap for conversational commerce, focusing on innovation, customer experience, and business growth.
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Product Development: Lead the ideation, development, and launch of conversational commerce experiences. Ensure these initiatives seamlessly integrate with our existing digital channels while unlocking new experiences, channels, and device types.
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Cross-functional Collaboration: Work closely with engineering, design, marketing, operations, and market teams to bring conversational commerce products to market. Facilitate alignment across teams and ensure product goals are met.
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Market Analysis: Conduct market research to identify trends, opportunities, and challenges in the conversational commerce space. Stay ahead of the curve on emerging technologies and platforms that can enhance our product offerings.
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User Experience: Partner with design to champion a user-centric approach in product development to ensure our conversational commerce experiences are intuitive, engaging, and reflective of our brand values.
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Performance Monitoring: Define key performance indicators for conversational commerce initiatives. Regularly review performance data to inform product optimization and future development.
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Stakeholder Management: Engage with internal stakeholders and external partners to gather insights, build relationships, and drive adoption of conversational commerce solutions.


Qualifications You'd be a great fit for this role if you had**:

  • Bachelor's degree in Business, Marketing, Engineering, or a related field. An MBA or equivalent is preferred.
  • Minimum of 8 years of experience in product management, with a proven track record of successfully launching and managing digital products.
  • Deep understanding of conversational AI, voice recognition technologies, and the digital commerce landscape.
  • Strong leadership skills, with the ability to inspire and manage highperforming product teams.
  • Excellent communication and collaboration skills, capable of working effectively with crossfunctional teams and external partners.
  • Innovative thinker with the ability to identify opportunities for growth and improvement within the product and market.
  • Experience in agile development methodologies and usercentered design practices.

Additional Information
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
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