Zelle/visa Operations Team Lead- At - Garden City, United States - Apple Bank for Savings

Apple Bank for Savings

Verified Company

Garden City, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Garden City, NY

Salary range:
$75,000 - $95,000

The Zelle/Visa Operations Team Leader reports to the Head of Card Management/EFT and is responsible for overseeing and managing all aspects of card operations related to Visa cards, including compromise card management, alerts management, card supply management, reactivation/restrictions, and card transaction processing.

The individual in this position will play a critical role in ensuring the efficient and effective management of Visa card operations to support Apple Bank's strategic objectives, as well as the needs of our customers.

ESSENTIAL DUTIES & RESPONSIBILITIES

Oversee all aspects of Visa card operations, including compromise card management, alerts management, card supply management, reactivation/restrictions, and card transaction processing.
Lead a team of Operations Specialists, providing guidance, support, and training to exceptional levels of performance and productivity.
Develop and implement efficient and standardized processes for managing compromise cards, alerts, card supplies, reactivations, restrictions, and card transactions.
Coordinate with internal and external stakeholders, including vendors, processors, and other partners to ensure that our Visa card operations run smoothly, as well as seamlessly.
Participate in card related projects, providing support and feedback related to card operations.
Monitor and analyze operational metrics and key performance indicators to identify opportunities for improvement and ensure service level agreements are met.
Collaborate with cross functional teams, including fraud management, customer service, and technology teams, to address operational issues and drive continuous improvement.
Ensure compliance with regulatory requirements and internal policies related to Visa card operations.
Maintain knowledge and understanding of the card industry, EWS, VISA, and related compliance requirements.
Perform other duties as assigned.

SKILLS, EDUCATION, & EXPERIENCE

Bachelor's degree in Finance, Business, or a related field; advanced degree or professional certifications in fraud management or related areas is a plus.
4+ years of experience in fraud prevention and detection within the banking or financial services industry, with a focus on Visa operations.
4+ years of banking experience required; call center background helpful.
Indepth knowledge of Visa card operations, including compromise card management, alerts management, card supply management, reactivation/restrictions, and transaction processing.
Strong analytical and critical thinking skills, with the ability to make datadriven decisions and drive operational efficiencies.
Excellent customer service skills.
Excellent communication skills (verbal + written).
Time management skills required.
Working knowledge of Bank systems required with an emphasis on the IBS system.

Visa sponsorship not available.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legallyprotected classes._