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    Service delivery director - Oklahoma City, United States - HCL Technologies

    Default job background
    Description
    PandL responsibility
    Expansion of services to fill all gamut s of infrastructure-increase breadth.
    Focus on project opportunities and transformation initiatives
    ITIL process definitions and implementation
    Automation in service delivery
    Resource management
    Utilization
    Billing
    Management reporting
    Conduct regular in depth service and process audits.
    Employee retention, motivation and training
    Focus on grooming people from L1 to L2, L2 to L3 within select timelines
    Value add to customer-YOY by working closely with the Transformation and

    Consulting group for:
    Architecture gap assessment studies
    Implementation of new technologies
    Consolidationorvirtualisation opportunities
    Reduce business impact of outages
    Cost savings through better solutions
    Enhance operational efficiencies
    Overall SLA management Operation interaction with technologies Lead or
    Service Owner
    Overall Customer and Employee Satisfaction

    #J-18808-Ljbffr


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