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Colleyville

    Insurance Customer Service Representative - Colleyville, United States - Farmers Inc

    Farmers Inc
    Farmers Inc Colleyville, United States

    3 weeks ago

    Default job background
    Description

    W-2 Employee

    ***Dallas/Fort Worth metro Area ***

    Customer Service Representative

    Our Farmers Agencies in Dallas - Fort Worth, TX are looking to hire the right individuals to join our outstanding customer service team. We are currently seeking to fulfill positions for fulltime Customer Service Representatives who will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have. Insurance industry or office experience and knowledge is not required but is preferred.

    Salary: $ $20.00 per hour

    Benefits

    Paid Holidays

    Paid Time Off (PTO)

    Mon-Fri Work Schedule

    Hands On Training

    Performance Bonuses

    Responsibilities

    Process customer policy change requests.

    Handle all incoming claim calls from customers.

    Treat each customer contact as a cross and up-sell opportunity including financial products.

    Provide exceptional customer service.

    Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.

    Assess and identify the wants and needs of your customer(s) over the phone

    Requirements

    Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

    Be a great self-starter with a sense of urgency.

    Excellent Communication/interpersonal skills.

    Must have ability to multi-task.

    A Property & Casualty license is preferred but will train good individual.

    Professional phone etiquette.

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