Customer Account Support Specialist - Madison, WI, United States - C.H Robinson Careers

C.H Robinson Careers Madison, WI, United States

4 weeks ago

Full time

Description

Do you have customer relations experience? Are you looking for a role that will give you an opportunity to learn account management, sales, and operations, and jump start your career with an eye to the next opportunity? Then you are ready to grow your best self here as a *Customer Account Specialist*.

You'll lean into our proven processes and innovative technology platform to manage shipments while growing your skills in operations, sales, and account management.

This interactive training jumpstarts your knowledge of our company and industry, helps you excel here and ensures your proficiency in our systems and processes.

The training is a mix of activities, self-guided learning, as well as in-office coaching and mentoring. Not to mention a collaborative, welcoming culture, inclusive employee resource groups, virtual happy hours, networking events... In this role you will engage with peers in-office four days a week, igniting creativity and driving impactful results.

With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.

*Build and develop relationships with customers to ensure continued partnership

Communicate shipment updates proactively and accurately ensuring a customer centric approach Analyze customer inquiries and provide quality and timely insights and updates to your customers Proactively identify opportunities to improve operational efficiency
Respond to customers with a sense of urgency to provide an excellent customer experience
Robinson's global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations
Network internally with Account Management, Operations, and Capacity teams

*Previous Customer Engagement Experience

Ability to travel up to 5% (domestically)

*Have basic proficiency in Microsoft Office Suite of Programs

Hold a Bachelor's Degree from an accredited college or university

We value an environment where you can grow by challenging yourself, and are supported with the potential for internal promotion - within Sales, Global Forwarding, Operations, Account Management or other areas - so you can discover new interests, develop your strengths, and reach your life goals.

Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly.

Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. We believe in equality for all and celebrate the diversity of our employees, customers and communities. Affirmative Action Employer/EOE/M/F/Disabled/Veteran
*Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. Two medical plans (including a High Deductible Health Plan)

Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off to volunteer in your community
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities

Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex.

With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200.

We've been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world's economy.

With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform.

Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers' businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people.

Our commitment to excellence is further affirmed by being named a Great Place to Work by the Great Place to Work Institute, one of Forbes' Best Employers for Diversity and one of America's Greatest Workplaces in 2023 by Newsweek.

Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

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