Spa Receptionist - Scottsdale, United States - CIVANA Wellness Resort & Spa

CIVANA Wellness Resort & Spa

Verified Company

Scottsdale, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Part time

Description

:

CIVANA's mission is to inspire mindfully, measurably greater wellness in all who crave it.

The CIVANA model is shaped by a wellness philosophy that serves everyone:

happiness first, healthiness always.

This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.

ACCOLADES

2023 USA Today 10Best Readers' Choice Award Top 10 Best Spa Resort
2022 Travel & Leisure World's Best Award #5 Top Domestic Destination Spa
2022, 2021, 2020, 2019 USA Today 10Best Readers' Choice Award Top 10 Best Wellness Retreat
2022 Conde Nast Traveler Reader's Choice Award Top Destination Spa in the US
2022 US News & World Report, Best Hotels in the USA #11 in Phoenix and #14 in Arizona
2022 OpenTable, Diners' Choice Award for Terras
2021 Conde Nast Traveler Reader's Choice Award #5 Destination Spa in the US and named as a winner in the world's best destination spa list
2021 Travel & Leisure World's Best Award #4 Top Domestic Destination Spa
2020 Travel & Leisure World's Best Award #3 Top Domestic Destination Spa
2020 Conde Nast Traveler Reader's Choice Award #6 Destination Spa in the US and named as a winner in the worlds best destination spa list (#21)
2020 TripAdvisor Traveler's Choice Award
U.S. News & World Report Top 30 Wellness Destination Worldwide
AAA Four Diamond Rating
2020 AAA Inspector's Best of Housekeeping Award

WHY YOU'LL LOVE WORKING AT CIVANA

Complimentary access to wellness classes & programming
Complimentary shift meal
Affordable health insurance starting the 1st of the month following hire date
Generous Team Member & Friends & Family Resort rates and discounts
401K Retirement plan with Employer Matching

Requirements:

IDEAL CANDIDATES

We are seeking passionate, service-oriented, positive, and hard-working individuals with a love for health and wellness, and an excitement for spa and hospitality.

This is a part time regular position.

SUMMARY

The receptionist is responsible for checking in guests, scheduling and rearranging appointments as necessary for guests, as well as acting as a liaison between guests and other departments of the resort when necessary.

The Receptionist must provide quality customer service, and be willing to learn about various services offered as well as all computer programs.

This person must perform a variety of daily tasks to keep the front desk functioning.

Essential Functions:

Perform checkin procedures on a daily basis.
Become proficient in Book4Time for operational needs
Monitor current status of coupon, discount, and other promotional programs.
Process guest charges and credit card vouchers.
Verify all account postings and balances.
Answer guest requests, ensure requests are passed on to proper departments, and follow up to ensure request has been resolved.
Transfer charges and deposits to master accounts.
Ensure daily shift checklists are complete.
Stay informed of all Spa services offered at Civana Carefree.
Ensure guest accounts are accurate and credit information is uptodate.
Cross train in other spa and retail front of house positions
Inform management of any guest situations that come up daily.
Communicate changes regarding guest accounts to all areas that may be affected throughout the resort.
Must maintain a professional and friendly appearance and attitude at all times.
Will assist guests in all areas of scheduling spa appointments in person and over the phone.
Responsible for running daily reports.
Maintain and balance cash bank at the end of every shift
Adhere to given schedule
Adhere to all policies and procedures as stated in the employee handbook

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must understand the basic principles of auditing, balancing, and closing out accounts.
Must be able to respond to individual guest needs and adhere to Civana Carefree standards as written in the employee handbook.
Must have excellent communication skills.
Must know how to operate printers and various other office equipment.
Must be able to prioritize tasks and handle multiple tasks simultaneously.
Willingness to work flexible hours including days, evenings, weekends and holidays
Must be customer service focused

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Prefer oneyear office or other area of custom