Employee Reception/Receptionist - Leland, IA, United States - Titan Industries

Titan Industries
Titan Industries
Verified Company
Leland, IA, United States

1 week ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

Are you looking for a new opportunity in the hospitality industry? Look no further than the Best Western Hotel Kaiserslautern in Leland, IA Our hotel, located in the Midscale segment, offers 152 stylishly furnished rooms to our international guests.

Our lobby provides a quiet space to work, and our bar-lounge is the perfect place to unwind with a game of billiards or darts and a refreshing drink.

For those looking to stay active, our fitness room is available. And to top it off, our small menu offers delicious dishes to complete your stay.


Responsibilities:

  • Working at the front desk and handling individual and group reservations
  • Training new employees
  • Continuously improving front desk processes
  • Ensuring efficient upselling at the front office
  • Creating daily reports for all areas of the hotel
  • Providing friendly guest reception and highquality service to increase room revenue
  • Reliable work at the front office
  • Completing all standard reception tasks, such as checkin and checkout
  • Handling guest responses/feedback mailings, addressing guest complaints, and responding to written inquiries
  • Familiarity with the hotel management software SIHOT is preferred, but not required
  • Reliability and ability to work well in a team

Qualifications:

  • Successfully completed training in the hospitality industry with experience at the front office
  • Friendly and confident demeanor with a wellgroomed appearance
  • Excellent manners
  • Excellent written and spoken German
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