IT Support Specialist I - Little Chute, United States - Heartland Business Systems Inc

Heartland Business Systems Inc Little Chute, United States

2 weeks ago

Description

Job Type

Full-time

Description

Position Summary:

The IT Support Specialist 1 provides day-to-day hands on support to the organization's end user laptops, desktops, peripherals, software applications, mobile devices, printers, and other tools that the end-users are provided. This position interfaces directly with internal customers and business units, provisioning solutions and troubleshooting user issues to resolution. This role will provide 1-to-1 end user support and training. This role works onsite at a HBS client full time.

Roles and Responsibilities/ Essential Functions:

First and Second tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment.
Responsible for ticketing system entry and ticket maintenance/documentation which includes updating and maintaining Inventory records.
Track, route, and redirect problems to correct resources.
Identify PC hardware warranty repair and resolve as required.
Provides timely and relevant updates to end users.
Serves as an escalation point for the Service Desk Team (Level I).
Collaborate with other departments to find solutions to ongoing issues.

Requirements

Competencies

Customer Oriented: A desire to serve both external and internal clients by focusing effort on meeting the client's needs, understanding their concerns, and seeking to build trust.
Communication: The ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills.
Analytical Skills: The ability of the individual to gather raw data and to process that data into a meaningful form.
Problem Solving: The ability of the individual to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems.
Adaptability: The extent to which an individual can fit into a changing working environment.
Initiative: the ability of the individual to act and take steps to solve or settle an issue.
Motivation: The ability of the individual to inspire and encourage others to reach a goal.
Autonomy: The ability of the individual to complete assigned tasks with little oversight
Relationship Building: the ability of the individual to establish and maintain a good rapport and cooperative relationship with customers and co-workers

Required Experience:

1 year experience troubleshooting windows PC's
1 year experience with peripheral support
1 year experience with Mobile Device Support (IOS/Android)
1 year experience with Audio/Visual (A/V) Conference Room Support
1 year experience with MS Exchange Support
1 Year experience with O365 troubleshooting
Basic knowledge of AD/SCCM/Intune
Basic knowledge of Windows desktop operating systems

Preferred Experience:

2-4 years related experience

Required Skills, Education and/ or Certifications:

Excellent customer service skills
Efficient in O365 Applications

Preferred Skills, Education and/ or Certifications:

Bachelors or Associates Degree in IT Related Field

Equal Opportunity Employer - Including Disabled and Veterans

#HBS

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