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    Client Support Supervisor - Vancouver, United States - Insight Global

    Insight Global
    Insight Global Vancouver, United States

    4 weeks ago

    Insight Global background
    Description
    A client is looking for a Client Support Supervisor to join their organization. This company is looking to deliver a best-in-class customer service support model.

    In this role you will be responsible for overseeing a team of 10-15 customer support representatives and a team lead.

    As a Client Support Supervisor, you will report to the Client Support Manager. In this role you will manage your team, but also help with strategic vision on how to improve support.

    This company is using Salesforce Service Cloud for their ticketing system, so we are looking for someone who has experience working with Salesforce.


    The Customer Support Representatives that you will be managing, will be supporting clients primarily though: 65% over the phone, and 30% email.

    If you are looking to join a great team and organization please apply today


    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
    .

    Required Skills & Experience

    2+ years of supervisory experience of a Customer Support team in a high-volume contact center

    Excellent communication skills, able to lead and coach a team

    Experience working for a SaaS Company or similar cutting-edge technology company.

    Able to commute to the office in a hybrid work environment

    Nice to Have Skills & Experience

    Experience with Salesforce, specifically Salesforce Service Cloud or similar

    Sales skills

    MSP experience

    Experience leading a high-volume SaaS Support Center

    Experience implementing a Support Portal


    Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

    Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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