Customer Service Workforce Manager - Detroit, MI

We are seeking a Senior Workforce Manager to lead enterprise workforce capacity planning and management initiatives across global BPO operations. · Strong knowledge of utility operations, regulatory frameworks, and customer service technologies. · Proven experience leading workfo ...

A leading organization in the regulated services sector seeks a Senior Workforce Manager to lead enterprise workforce capacity planning and management across large-scale customer service operations. · Lead enterprise workforce capacity planning, forecasting, scheduling, and real- ...

+Job summary · Seeking an experienced and strategic Senior Workforce Manager to lead our workforce capacity planning and management efforts. · +BenefitsBudget Management: Construct and support the workforce budget of nearly $40 million, ensuring cost-effective allocation of resou ...

Seeking an experienced and strategic Senior Workforce Manager to lead our workforce capacity planning and management efforts. · ...

+The role is accountable for monitoring, analyzing, interpreting and presenting data related to contact center employee productivity, · +* Develop and implement workforce management strategies to optimize staffing, scheduling and forecasting. Maintain accurate and up-to-date reco ...

Position Title: Workforce (WFM) Manager · Location: Detroit MI USA 48226 · Duration: 12-months Contract on W2 (Possible extension) · Position Description: · Seeking an experienced and strategic Senior Workforce Manager to lead our workforce capacity planning and management effor ...

Seeking an experienced and strategic Senior Workforce Manager to lead workforce capacity planning and management efforts. This pivotal role is responsible for ensuring optimal workforce operations locally as well as across our global BPO partners in Egypt and the Philippines. · ...

DTE Energy is seeking an experienced Senior Workforce Manager to lead workforce capacity planning and management locally and across global BPO partners in Egypt and the Philippines. · This role is critical in expanding domestic operations and managing nearly 1,000 representatives ...

Duration: 12 months Contract W2 role - (Hybrid Preference/ Remote) · Note: No C2C or Corp to Corp · Bachelor's degree and Green Belt Certification required; Black Belt Certification preferred. · We are seeking an experienced and strategic Senior Workforce Manager to lead our work ...

We are seeking an experienced and strategic Senior Workforce Manager to lead our workforce capacity planning and management efforts. · This pivotal role is responsible for ensuring optimal workforce operations locally as well as across our global BPO partners in Egypt and the Phi ...

We are seeking an experienced and strategic Senior Workforce Manager to lead our workforce capacity planning and management efforts. · Strategic Workforce Planning: Develop and execute comprehensive workforce strategies to meet long-term business objectives and service level agre ...

Requirement Details: · Job Title: Senior Workforce Manager · Location: Walker Cisler Building, 660 Plaza Drive, Detroit, MI Hybrid) · Contract Duration: 12 months – Potential for extension · Positions: 1 · Client: DTE Energy · Org Unit: CS Customer Care · Role Overview: · DTE Ene ...

CANNOT utilize Corp-to-Corp / MUST be USC/GC holder** · Job Description · A client of ours currently has a 3 person team supporting their Genesys Call Center platform. Their current Lead/Genesys SME is leaving for another opportunity so they are looking to temporarily replace hi ...

Top Skills' Details · Experience Supporting and Analyzing Genesys Contact Center Platform · Experience with Workforce Management, specifically for Contact Centers · Experience with Excel + Data Analysis · Description · Our customer currently has a 3 person team supporting their G ...

We are looking for a Workforce Management (WFM) Forecasting & Planning Lead to own long-range capacity forecasting, scenario planning, and risk translation for leadership. This role connects the dots between Genesys (IVR/contact center), cross-functional inputs, and operational K ...

Top Skills' Details · Experience Supporting and Analyzing Genesys Contact Center Platform · Experience with Workforce Management, specifically for Contact Centers · Experience with Excel + Data Analysis · Description · Our customer currently has a 3 person team supporting their ...

Job Description: · A client of ours currently has a 3 person team supporting their Genesys Call Center platform. Their current Lead/Genesys SME is leaving for another opportunity so they are looking to temporarily replace him with a Subject Matter Expert who could have the opport ...

We are looking for a Workforce Management (WFM) Forecasting & Planning Lead to own long‑range capacity forecasting, scenario planning, and risk translation for leadership. This role connects the dots between Genesys (IVR/contact center), cross‑functional inputs, and operational K ...

+We are seeking a strategic Senior Workforce Manager to lead workforce planning and management locally and across global BPO partners in Egypt and the Philippines. · +Develop and execute workforce strategies to meet business objectives. · Forecast workforce needs and manage effic ...

This pivotal role is responsible for ensuring optimal workforce operations locally as well as across our global BPO partners in Egypt and the Philippines. · ...

We are seeking an experienced and strategic Senior Workforce Manager to lead our workforce capacity planning and management efforts. · Develop and execute comprehensive workforce strategies to meet long-term business objectives and service level agreements. · ...