Restaurant Server - Stamford, United States - IHOP

IHOP

Verified Company

Stamford, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Title:
Server

Immediate Supervisor:
General Manager

This job description is a record of the basic purpose, typical level of authority, typical scope of action and associated functions or duties of the job.

The description is designed to provide management and others with an understanding of the level of the job, its working relationships, skill and identify the essential and additional work requirements in accordance with local, state and federal guidelines.

Purpose of Position:

To provide prompt efficient and courteous service to our guests

Duties and Responsibilities:

Maintain a neat and clean personal appearance adhering to IHOP and Mr. Stax Inc uniform standards at all times
Arrive to work on time and according to posted schedules
Be aware of station assignments
Greet guests with a smile
Clear extra place settings and take drink orders
Introduce yourself to the guests, describe any specials and inform guest who your partner is should they need anything (follow IHOP Service Excellence guidelines)
Deliver drink orders, pour coffee and ask guests if they are ready to order their meal
Take meal order, use suggestive selling technique when appropriate, repeat back the meal order to guest to eliminate errors
Input meal order into the computer system for cook to prepare, total check
Pick up meals in order or as called out by the Expo
Serve any soups, salads, beverages, condiments etc.
Garnish food order, serve to guests and leave guest check on the table
Call back at each table to make sure everything is satisfactory to the guest
Manicure table by removing extra unnecessary items and plates from guests when finished.
With the General Manager's authorization, take payment (cash, credit card, gift card) at register, (and/or server banking where in effect), ring check before making change, thank guests and invite them to return
Handle guest complaints with concern and courtesy. Report all complaints to the General Manager
In the absence of the Host/Hostess, answer phone with proper greeting and take messages accordingly. Use good phone etiquette
Work cooperatively with all restaurant personnel
Adhere to all Labor Laws and company guidelines
Follow proper company safety procedures
Follow any other procedures and duties as assigned in accordance to local, state and federal guidelines