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Ayden

    FT Customer Service Leader - Ayden, United States - Food Lion

    Food Lion
    Food Lion Ayden, United States

    3 weeks ago

    Food Lion background
    Description

    Address:
    USA-NC-Ayden-120 NC 102 West

    Store Code:
    Store 02511 Front End

    Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

    Primary Purpose


    To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards.

    Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

    Duties And Responsibilities

    Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
    Greet each customer and uses his or her name whenever possible
    Avoid personal conversations with other associates when customers are present
    Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
    Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
    Ensure work station and front end area of the store has a neat and clean presentation
    Maintains proper knowledge of all sales associate register functions and Front End accounting services
    Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
    Ensure the MVP savings center KIOSK is filled with paper and properly working
    Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
    Performs the task of the customer lead as needed to ensure service standards are maintained
    Maintain alertness and calls for assistance when needed to service customers per service standards
    Is courteous and helpful to other associates
    Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
    Adhere to all company guidelines, policies and standard practices
    Observe and correct all unsafe conditions that could cause associate or customer accidents
    Notify QA of any cleaning issues or maintenance required on front end
    Successfully complete computer based training (CBT) and training aid courses
    Perform all other duties as assigned

    Qualifications

    High school graduate or equivalent preferred
    Effective communication and customer service skills
    Ability and willingness to learn multiple tasks and technical requirements of the job
    Ability to perform the technical requirements of cashier and service center
    Must meet minimum age requirements to perform specific job functions
    Must be able to meet the physical requirements of the position, with or without reasonable accommodations

    Physical Requirements

    Ability to use computers and other communication systems required to perform job functions
    Perform repetitive hand and arm motions
    Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
    Pull or push up to 75 lbs. on occasion
    Stand 100% of the time, frequently walking short distances
    Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
    Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
    Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
    Meet established volume activity standards for the position
    Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
    Have sufficient visual ability to check ID cards, checks, invoices and other written documents

    BOTTLES where applicable:
    Move empty bottles and containers from the front end to the back room


    Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

    Job Requisition: 311985_external_USA-NC-Ayden

    #J-18808-Ljbffr
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