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VIP Support Technician - Miami, United States - Santander US
Description
VIP Support Technician
Coconut Grove, United States of America
Provide day-to-day white glove support to VIPs on all local and remote IT issues. Candidate must possess exemplary customer service skillset and be able to respond to customer questions in a polite and precise manner. Candidate will be required to multi-task, manage time effectively, and follow through with all assignments. Candidate must also possess strong and demonstrable commitment to personal accountability and responsibility through prior job roles. Ability to analyze data/trends and produce and present reports in insightful and meaningful formats is required.
Responsibilities:
Support VIP members with all technical issues
Manage, maintain & support inventory of Executive devices (Laptops, mobile devices, peripherals)
Facilitate on-boarding and off-boarding of Senior Executives and Executive Assistants
Support meetings, video conference-based events, and Board functions
Ensure proper operation of all on-site meeting room equipment
Analytics and report processing on Daily/Monthly/Weekly intervals
Support VIP meetings, events, and Board functions
Support VIP mobile devices (iOS & Android)
Must be able to walk frequently and lift up to 50 lbs.
Years of Experience: 5-10+ years in IT and supporting technologies
Language requirements: English; Spanish fluency is a plus but not required
Technical Knowledge required
Advanced Windows desktop support
Microsoft Windows 10
Microsoft Office Suite
Microsoft Exchange & Office365
Video Conferencing (Cisco Webex, Zoom, Microsoft Teams)
MDM experience, Intune preferred
Apple iOS & Android device support
Active Directory & Azure
Familiar with ITIL and ITSM processes
Familiarity supporting Macintosh laptops/desktops a plus
Printer support & troubleshooting
Familiarity with Networking; Cisco certifications or work experience a plus but not required
Project Management a plus
Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.
Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.
Bachelor of Science (BS) English
Primary Location: Coconut Grove, FL, Miami Coconut Grove Corp
Other Locations: Florida-Coconut Grove,Florida-Miami
Organization: Santander Bank N.A.
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO
