A business consultant who specializes in ensuring the success of customers - Oxford, United States - Horizon Dynamics

Horizon Dynamics

Verified Company

Oxford, United States

5 days ago

Posted by:

Michael Johnson

beBee Recruiter

Description

The Oxford Customer Success team is responsible for ensuring the successful adoption and expansion of our software solutions within our existing customer base.

Our goal is to secure high customer satisfaction and retention rates.

As a Business Consultant, you will be responsible for conducting customer business process analysis, "health checks", information modeling, and mapping to Centric 8 configurations.

You will also provide guidance to customers on process-system alignment practices, process-system validations, trainings, and ongoing customer care.

SCOPE:

CERT region
Existing customer base
Involved after the initial project with a customer has been finalized

MAIN TASKS:

Meet with assigned customers to perform an initial assessment of their situation
Collect information about the customers' business processes, IT landscape, and data usage through various methods such as business process analyses, interviews, surveys, reports, and RFI
Analyze and interpret processes and data to identify weaknesses and problems, and understand the root causes
Identify use cases and create concept papers
Formulate and document recommendations, considering customer needs, C8 capabilities, and potential budget limitations
Present solution findings and suggestions to customers with justification, recommendations, and practical advice
Train customers on C8 solution according to Centric's training offerings
Organize and execute assigned C8 software implementation projects on behalf of Centric, according to customer needs and/or the scope mentioned in the statement of work
Provide guidance based on experience and Centric best practices
Maintain