Customer Service Representative - Washington, United States - John Marshall Bank

John Marshall Bank Washington, United States

3 weeks ago

Description

John Marshall Bank has an immediate opening for a Customer Service Representative to join our team of qualified banking professionals at our Washington, DC location.

The primary responsibilities of this position are to perform daily teller duties and assist new and existing customers in the opening of a variety of new accounts, including checking, savings, certificate of deposit, money market and Individual Retirement Accounts.

In this position you will assess customer needs and focus on building a lasting banking relationship by regularly promoting, describing and cross-selling bank products and services.

In This Role You WillRepresent the bank to customers in a courteous and professional manner.

Process teller transactions, and maintain teller and cash handling dutiesOpen new accounts, collect required information and prepare all documents, explaining various account and ownership options.

Identify opportunities to promote, describe and cross sell the banks products and servicesProcess a variety of complex account transactions such as account maintenance and research requests, wire transfers, loan payments, CD maturities, interest and penalties, stop payments, change of address, ATM, Online Banking and Bill Pay, automatic payments, etc.

Assist with coaching, training and supervising assigned teller activities.

Handle in-person and over-the-phone customer inquiries, requests and maintenance, following the Banks service standardsMaintain customer confidentiality at all timesRequirementsRequired:High School Diploma or equivalentAt LEAST 6 months of cash handling experienceProficient computer skillsAbility to, occasionally, travel to other branches within the banks footprintAbility to move up to 30 pounds in the form of computer paper, cash drawer, or other items as neededPreferredBachelors Degree in Finance or Accounting3-5 years of prior Teller experienceExcellent interpersonal and customer service skillsStrong verbal and written communication skillsAt this time, John Marshall Bank will not sponsor a new applicant for employment authorization for this position.

John Marshall Bank is an Equal Opportunity Employer.#J-18808-Ljbffr

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