- Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Ensure all staff has the supplies needed to effectively carry out their job functions
- Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information
- Responsible for the supervision of the security of cash, credit card transactions, and guest information
- Inspecting Housekeeping Rooms at least 2-3 times per week.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner
- Supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s)
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- Regularly sell hotel rooms through direct client contact
- Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
- High School diploma or equivalent required
- Two years of previous hotel front desk experience required
- Ability to speak, read, and write fluent English; other languages beneficial
- Professional verbal and written communication skills
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems required
- Frequently standing up, bending, climbing, kneeling, and moving about the facility
- Carrying, lifting or pulling items weighing up to 50 pounds
- Frequently handling objects and equipment
- Will be required to work mornings, evening, weekends, and holidays
- Competitive salary
- Annual review with increase potential
- 401k program with company match
- Additional benefits may be available
- Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
- Lead with Heart - Be kind, passionate and hospitable.
- Be Accountable - Take ownership and deliver results.
- Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
- Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
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Operations Supervisor - Goleta, United States - Arbor Lodging
Description
Job Description
Job DescriptionDescription:Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountable—to our guests and our clients.
Summary:
This position is located in the beautiful Santa Barbara, CA area, with quick and easy access to the airport, UCSB, beautiful beaches, and within walking distance to local shops and restaurants. The Hampton Inn Santa Barbara/Goleta is your home away from home.
The Operations Supervisor is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives. They are the lead front desk support for the Assistant General Manager, assisting with the accounting and human resources functions of the Front Office. The main focus of the role is the training and supervising of the front desk team and support the housekeeping supervisor. The operations supervisor serves as the lead point person with regard to the Front Desk technology systems and in-house guest marketing initiatives. The operations supervisor also represents the hotel with all guests in absence of the General Manager and Assistant General Manager. This position will also function as a Guest Service Agent and Housekeeping Supervisor.
Duties & Responsibilities:
Qualifications:
Benefits:
Arbor's Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
